Victoria Freeman
Lexington,NC
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Waitress/Food Server
Colonial Country Club
Thomasville, NC
05.2023 - Current
- Provided friendly and courteous service to customers at all times.
- Assisted kitchen staff with stocking ingredients for menu items when necessary.
- Answered questions about menu items and provided recommendations when requested.
- Ensured that health standards were met during preparation of meals.
- Delivered food to tables in a timely manner while ensuring accuracy of orders.
- Maintained cleanliness of the restaurant by wiping tables, sweeping floors and organizing seating area.
- Adhered to company policies regarding customer complaints or disputes.
- Attended regular staff meetings to stay updated on new menu items or promotions.
- Assisted with setting up and breaking down dining areas before and after shifts.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Waitress
The Humble Plate
Lexington , NC
03.2024 - 08.2024
- Checked back with customers throughout meal service to ensure satisfaction.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Developed positive relationships with regular customers through friendly conversation.
- Answered questions about menu items, ingredients, and pricing.
- Assisted other wait staff members in times of heavy customer traffic.
- Processed payments accurately using cash registers or POS systems.
- Took orders for food and drinks and delivered them to guests.
- Replenished beverages when necessary.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Bussed tables as needed during peak hours.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Greeted customers, answered questions and recommended specials to increase profits.
- Implemented measures to protect customers from foodborne illnesses by following safe handling procedures and maintaining clean workspaces.
Hostess/Server Assistant
Texas Steak and Tap
Lexington , NC
09.2023 - 01.2024
- Greeted guests warmly upon arrival, seating them promptly.
- Maintained a clean and organized dining area.
- Ensured compliance with health and safety regulations at all times.
- Provided menus to customers and answered questions regarding menu items.
- Verified reservations and wait times with customers.
- Assisted in preparing the restaurant for opening and closing shifts.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Monitored customer satisfaction levels throughout their meal experience.
- Demonstrated strong interpersonal skills when interacting with customers.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Took beverage orders and served drinks during peak meal times.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Education
High School Diploma -
South Davidson High School
Denton, NC06-2024
Skills
- Menu Recommendations
- Customer Service
- Guest Relations Management
- Safe Food Handling
- Order Accuracy
- Menu Memorization
- Order Management
- Greeting guests
- Serving expertise
- Upselling
- Dining customer service
Affiliations
- Volunteer at Davidson County Animal Shelter
- All around lover of the ocean
- Surfer
- Journalist
- Photographer
Languages
English
Full Professional
Certification
- Microsoft Word and Powerpoint Certified
- Work Keys Bronze Certified
- Accounting
- Entrepreneurship
Why I Believe I Am A Great Candidate
Ever since I was a little girl, as young as I can remember I have had a fascination with the ocean and all things in it. When I got to the age of understanding careers I then knew I wanted to become a Marine Biologist and specialize in Conservation. From then on I started studying all that I could on my own time and making it my favorite hobby.
In my further years of education I took any advantage I could in school to learn more about the ocean and creatures in it. Specifically sea turtles. I adopt sea turtles, tracking them and seeing why they move the way they do.
I plan to further my career at Davidson County Community college and get my Associates Degree of Science and transfer to UNCW or Moore Marine Institute of Marine Biology in Florida.
This opportunity would allow me to expand my knowledge so much more and truly make an impact not only on others, as well as the place I love.
I hope you choose to consider me.
References
References available upon request.
Timeline
Waitress
The Humble Plate
03.2024 - 08.2024
Hostess/Server Assistant
Texas Steak and Tap
09.2023 - 01.2024
Waitress/Food Server
Colonial Country Club
05.2023 - Current
High School Diploma -
South Davidson High School
- Microsoft Word and Powerpoint Certified
- Work Keys Bronze Certified
- Accounting
- Entrepreneurship
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