Victoria Frye
St. Petersburg,FL
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Next Level Training Institute
Tampa, FL
08.2023 - 12.2024
- Updated customer information in databases regularly to ensure accuracy of records.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Responded to customer inquiries via phone, email, and in person.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
Education
High School Diploma -
Richard O. Jacobson Technical High School
Seminole, FL06-2025
Skills
- Teamwork and collaboration
- Training & Development
- Multitasking
- Complaint resolution
- Active listening
- Positive attitude
- Willingness to learn
- Decision-making capacity
- Clear communication
- Team building
- Money handling
Affiliations
- National Honor Society
- Softball Captain
- Hospital Volunteer
- Long term nursing home volunteer
- Gym
Accomplishments
- National Honor Society
- National US History Award Recipient
- Co-Valedictorian
- Dual-Enrolled into College
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Front Desk Receptionist
Next Level Training Institute
08.2023 - 12.2024
High School Diploma -
Richard O. Jacobson Technical High School
Similar Profiles
Shandon BrownShandon Brown
Operations Manager at Next Level Factory TrainingOperations Manager at Next Level Factory Training
Kara StricklandKara Strickland
Greater at Next Level Training CenterGreater at Next Level Training Center
Grace HernandezGrace Hernandez
Coach at Next Level Basketball TrainingCoach at Next Level Basketball Training