Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Funaki Huihui

Union City,CA

Summary

Driven professional with a proven track record at Forward Air, adept in operations management and customer relations. Excelled in enhancing team productivity and customer satisfaction through effective leadership and problem-solving abilities. Skilled in Microsoft Outlook and conflict resolution, consistently achieved and surpassed company goals. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Hardworking professional committed to providing outstanding customer service and assistance. Knowledgeable and dedicated customer service professional with extensive experience in logistics industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience

Work History

Operations Supervisor

Forward Air
01.2019 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Interacting with customers to address their concerns, answer questions and resolve any issues they have.
  • Providing excellent customer service with a positive attitude in a team atmosphere.
  • Answering emails, attending to phone calls and answering customer questions in a timely manner.
  • Started as a Customer Service Representative and promoted to Warehouse supervisor.
  • Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Scan Operator

ECS Imaging
08.2012 - 04.2017
  • Maximized storage space utilization by effectively organizing and indexing both physical and electronic documents.
  • Supported company-wide sustainability efforts by transitioning from paper-based to digital record-keeping systems.
  • Met critical project deadlines through effective time management skills and strong attention to detail in all scanning tasks.
  • Safeguarded confidential information through strict adherence to data privacy regulations and protocols.
  • Streamlined workflow by maintaining and troubleshooting scanning equipment regularly.
  • Enhanced document organization by efficiently scanning and cataloging various files.
  • Double-checked completed work and staged in appropriate areas for supervisor approval, final binding and product distribution.

Customer Service Associate Cashier

Nike Clearance Store
04.2009 - 08.2012
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
  • Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
  • Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
  • Demonstrated flexibility by assisting in other departments as needed, supporting overall store success.
  • Streamlined check-out process for improved customer experience and reduced wait times.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Answered product questions using knowledge of sales and store promotions.

Education

High School Diploma -

San Mateo Adult School
San Mateo, CA
06.2005

Skills

  • Operations Management
  • Performance monitoring
  • Task Delegation
  • Staff Supervision
  • Customer Relations
  • Team Training
  • Production
  • Compliance Management
  • Scheduling Coordination
  • Delegation
  • Customer Relationship Management
  • Customer Service
  • Data Entry
  • Decision-Making
  • Employee Supervision
  • Team Leadership
  • Customer Service Management
  • Workflow Planning
  • Staff Training
  • Office Management
  • Administration and Operations
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Conflict Resolution
  • Computer Proficiency
  • Complaint Handling
  • Money handling abilities
  • Professional telephone demeanor
  • Microsoft Outlook
  • Paperwork Processing
  • Appointment Scheduling
  • Order Processing
  • Product Knowledge
  • Microsoft PowerPoint
  • Data Collection
  • Customer Relationship Management (CRM)
  • Clerical Support
  • Quality Control
  • Filing

Timeline

Operations Supervisor

Forward Air
01.2019 - Current

Scan Operator

ECS Imaging
08.2012 - 04.2017

Customer Service Associate Cashier

Nike Clearance Store
04.2009 - 08.2012

High School Diploma -

San Mateo Adult School

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Victoria Funaki Huihui