Victoria Gallo
Rockville,MD
Summary
Dynamic Medical Operations Manager with over 15 years of experience in healthcare. Known for fostering collaboration and delivering excellent customer service, while managing daily operations and driving financial stability in chiropractic clinics.
Overview
42
42
years of professional experience
Work History
Medical Operations Manager
Moskowitz Chiropractic
Bethesda, MD
04.2011 - Current
- Developed efficient team through targeted coaching and motivation, enhancing overall performance.
- Oversaw chiropractic office operations, managing approximately $900,000 in annual receivables to ensure financial stability.
- Recruited and supervised office staff, fostering accountability and performance excellence.
- Project managed office renovations to enhance functionality and patient experience.
- Maintained inventory of medical supplies and equipment, ensuring timely orders. Establish a positive relationships with all vendors.
- Supervised patient billing collection and financial counseling, facilitating accurate cash posting.
- Oversaw daily front desk operations to streamline patient check-in and checkout processes.
- Managed daily operations of chiropractic clinic and patient care services.
- Oversaw inventory management and procurement of medical supplies and equipment.
- Coordinated staff schedules and training for optimal performance and efficiency.
- Implemented patient management systems for improved service delivery and records.
- Developed operational policies to enhance clinic workflow and compliance standards.
- Resolved customer complaints regarding medical operations issues in a timely manner.
- Oversaw the maintenance of all equipment used in the chiropractic office
Retail
The Container Store
Rockville, MD
10.2018 - 03.2019
- Engaged customers to increase product accessibility and satisfaction levels.
- Delivered customer service that fostered positive relationships and loyalty.
- Maintained high standards of productivity and quality across all operations.
- Executed visual sales strategies that enhanced product visibility and customer interest.
Medical Office Manager
Bethesda Spinal Health And Wellness
Bethesda, Maryland
01.1989 - 03.2015
- Managed $300,000 operating budget while controlling accounts receivable, accounts payable, and billing processes.
- Directed daily operations of a high-traffic chiropractic office for optimal efficiency.
- Recruited and supervised office staff to enhance team performance and service quality.
- Interacted with patients to provide personalized service and enhance overall patient experience.
- Managed financial transactions and compliance processes, ensuring accuracy and adherence to regulations.
Sales Associate
Crate and Barrel
Bethesda, Maryland
10.2002 - 08.2011
- Assisted customers in selecting home furnishings and decor items.
- Maintained product displays to ensure an appealing shopping environment.
- Processed customer transactions accurately using point-of-sale systems.
- Collaborated with team members to manage inventory levels effectively.
- Provided product knowledge to enhance customer engagement and satisfaction.
- Resolved customer inquiries and concerns to promote a positive experience.
- Participated in store events to showcase new collections and promotions.
- Trained new associates on customer service protocols and store procedures.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
Assistant Branch Manager
Signal Financial
Washington, DC
01.1985 - 05.1986
- Streamlined daily operations to ensure efficient branch functionality.
- Developed staff training programs to enhance employee skills and performance.
- Coordinated customer service initiatives to elevate client satisfaction levels.
- Ensured compliance with financial regulations and internal policies.
- Facilitated team meetings focused on branch performance and strategic goals.
- Implemented effective strategies for promoting financial products and services.
- Resolved customer issues promptly to strengthen relationships.
- Assisted in developing staff training programs to enhance employee skills.
Education
Associate of Arts - Commercial And Advertising Art
Montgomery College
Rockville, MDSkills
- Profit improvement
- Efficiency optimization
- Team buliding and leadership
- Effective communication
- Excellent customer service
- Problem solving
- Healthcare management
- Decision making and judgment
- Professionalism and ethics
- Time management and prioritization
Timeline
Retail
The Container Store
10.2018 - 03.2019
Medical Operations Manager
Moskowitz Chiropractic
04.2011 - Current
Sales Associate
Crate and Barrel
10.2002 - 08.2011
Medical Office Manager
Bethesda Spinal Health And Wellness
01.1989 - 03.2015
Assistant Branch Manager
Signal Financial
01.1985 - 05.1986
Associate of Arts - Commercial And Advertising Art
Montgomery College