Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Victoria Garcia

Pembroke Pines,FL

Summary

Law enforcement professional with commitment to protecting public safety and upholding law. Known for reliability, adaptability, and strong sense of duty, contributing to cohesive team environment. Possesses key skills in crisis management and community outreach, ensuring effective collaboration and positive outcomes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Police Officer

City of Miami Beach
07.2021 - Current

PATROL EXPERIENCE

  • Area 4

February 2024 - NOW

  • Area 2

September 2022 - February 2024

  • Area 1

February 2022 - September 2022


WHILE ON PATROL

  • Participated in ongoing traffic-related training opportunities to stay current on legal guidelines, maintaining a high level of expertise within the field of traffic enforcement.
  • Displayed sound judgment under pressure when making critical decisions that could have affected officer or public safety.
  • Utilized excellent communication skills when interacting with the public of Miami Beach, building the bridge of trust between law enforcement and the community members we serve.
  • Answered emergency calls for help from citizens and business owners.
  • Conducted preliminary investigations at scenes of major crimes.
  • Apprehended offenders and conducted interviews and interrogations.
  • Received multiple accommodations for quality of work on calls.
  • Maintain the ability to remain professional and not allow personal conflict to deter or hinder the completion of the job.


TRAININGS

  • Basic Traffic Homicide
  • Interviews and Interrogations
  • Speed Measurement


EXTRAS

  • Police Explorer Advisor

June 2023-December 2023

Emergency Communications Operator

City of Miami Beach
05.2017 - 07.2021
  • Kept caller on phone line, during in-progress incidents or in-crisis scenarios, in order to keep control of the situation while updating, recording, and relaying information as needed, until the appropriate agency arrives.
  • Preserved order in high-pressure environments by quickly assessing situations and applying appropriate protocols for resolution.
  • Provided clear and concise instructions to callers who were experiencing police, fire, or medical emergencies while waiting responder's arrival.
  • Reduced caller distress by remaining calm, professional, and empathetic during crisis situations.
  • Boosted efficiency of emergency services by accurately documenting call information using computer-aided dispatch systems.
  • Committed to memory the geography of the City of Miami Beach in order to assist callers who did not know where they were at the time of the call.

Emergency Call Taker

Homeland Security Solutions Inc
08.2016 - 05.2017
  • The HSSI Emergency Call-Taker is a full-time non-exempt employee responsible for receiving, screening, and relaying information for emergency and other calls utilizing a multi-line telephone and a computer aided dispatch system or other means, and performing clerical work utilizing various automated and manual systems for the City of Miami Beach Public Safety Communications Unit (PSCU). The incumbent is responsible for the accurate, rapid, and effective evaluation and processing of telephone calls for police, fire, rescue, or other service in a variety of critical situations involving the preservation of life and property. Prompt and highly accurate reactions are required even under stressful and emergency circumstances.

Education

Bachelor of Science - Public Administration

Florida International University
Miami, FL
07-2019

Associate of Science - Psychology

Miami Dade College
Miami, FL
04-2017

High School Diploma -

Hialeah Educational Academy
Hialeah, FL
06-2016

Skills

  • Report writing
  • Integrity and honesty
  • Conflict de-escalation
  • Relationship building and management
  • Traffic laws
  • Investigative skills

Certification

Radar / Laser Certification

Languages

Spanish
Professional Working

Timeline

Police Officer

City of Miami Beach
07.2021 - Current

Emergency Communications Operator

City of Miami Beach
05.2017 - 07.2021

Emergency Call Taker

Homeland Security Solutions Inc
08.2016 - 05.2017

Radar / Laser Certification

Bachelor of Science - Public Administration

Florida International University

Associate of Science - Psychology

Miami Dade College

High School Diploma -

Hialeah Educational Academy
Victoria Garcia