Victoria Garcia
Coolidge ,Arizona
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, recognized for enhancing patient satisfaction at NextCare Urgent Care. Proven ability to collaborate effectively and adapt quickly, while maintaining meticulous attention to detail in data management. Committed to continuous improvement and delivering exceptional customer service in fast-paced environments.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Gread 18 Lead
DDD- Birth to Three
03.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
Front Desk Medical Receptionist
NextCare Urgent Care
02.2021 - 12.2022
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Assisted with medical coding and billing tasks.
- Managed office bookkeeping with insurance billing and patient payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Processed medical insurance claims and payments.
- Supported office staff and operational requirements with administrative tasks.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
Data Entry Specialist
Data Entry Specialist
08.2021 - 03.2022
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Maintained files, records, and chronologies of entry activities.
- Verified data files prior to entry to maintain high data accuracy.
- Updated and maintained customer information, documents and records.
- Managed and organized documents for data entry tasks.
- Followed data entry protocols, rules and regulations.
- Used computer software to store and retrieve data.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Program Service Evaluator
Department of Economic Security
04.2018 - 02.2022
- Developed robust monitoring systems to track progress against objectives throughout the lifecycle of each project or initiative evaluated.
- Collaborated effectively with multidisciplinary teams to conduct comprehensive evaluations, optimizing resources for maximum impact on target populations.
- Identified opportunities to optimize resources by conducting regular audits of program operations and budgets.
- Advised senior leadership on program prioritization and resource allocation decisions informed by thorough evaluations of project impact, feasibility, and strategic alignment.
- Ensured compliance with regulatory standards by meticulously reviewing documentation and making necessary adjustments to program processes.
- Improved staff training initiatives by evaluating current programs, identifying strengths and weaknesses, and recommending targeted improvements.
- Promoted continuous improvement culture within the organization, driving a focus on results-oriented program management practices.
- Fulfill supervisor responsibilities and support team as active supervisor during their absence
- Participate in independent and team projects
- Conduct interviews using Microsoft office applications, goggle tools and government apps for data entry applications
- Handle high volume of calls under timely manner.
- Research and resolve clients concerns
- Awards: attendance, productivity, positive feedback
Education
High School Diploma -
Pinnacle High School
4700 S McClintock Dr, Tempe, AZ 8528205-2007
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Critical thinking
- Computer skills
- Active listening
- Verbal communication
- Multitasking
- Attention to detail
Timeline
Gread 18 Lead
DDD- Birth to Three
03.2022 - Current
Data Entry Specialist
Data Entry Specialist
08.2021 - 03.2022
Front Desk Medical Receptionist
NextCare Urgent Care
02.2021 - 12.2022
Program Service Evaluator
Department of Economic Security
04.2018 - 02.2022
High School Diploma -
Pinnacle High School
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