Victoria Garcia

• Oversaw training initiatives for new hires, resulting in increased productivity and consistent performance standards across the team.
• Managed a high-volume portfolio, ensuring timely follow-ups and accurate record-keeping for optimal results.
• Enhanced collections efficiency by implementing strategic plans and procedures to optimize revenue recovery.
• Improved client satisfaction by providing exceptional customer service during the collections process, addressing concerns promptly and professionally.
• Optimized resource allocation by closely monitoring key performance indicators and adjusting strategies accordingly.
• Negotiated settlements with debtors, achieving mutually beneficial resolutions while maintaining professional relationships.
• Maintained strict compliance with federal regulations and industry best practices to ensure ethical collection practices at all times.

• Handles both inbound and outbound calls
• Handle daily follow ups on accounts
• Retention: takes supervisor calls when escalated
• Training new hires
• Remote for 2 years now
• Bilingual English and Spanish

• Developed comprehensive knowledge of industry regulations, ensuring compliance in all collections activities and communications.
• Conducted extensive research on debtor backgrounds to tailor collection approaches effectively according to individual circumstances.
• Implemented training programs for new hires, sharing insights from years of experience as a Senior Collections Representative to facilitate their success in the role.
• Managed a high volume of accounts efficiently by prioritizing tasks based on risk levels and collection potential.
• Leveraged strong communication skills when corresponding with customers, resulting in higher payment commitment rates.
• Increased recovery ratios, employing negotiation skills to secure payment agreements with clients in financial distress.

Ordered Urinalysis, Motor Vehicle Reports, Background checks for independent contractors and their subs.

Communicated with contractors to have compliance needs met and up to date.

Worked closely with dispatch to get updated compliance documents on file for coverage.

• Meal preparation
• Cleaning
• Errands and Drs Appointments
• Disbursed meds