Summary
Overview
Work History
Education
Skills
Internship
Timeline
Generic

Victoria Garcia

Corpus Christi,TX

Summary

Customer-focused professional with extensive experience in customer service roles. Recognized for delivering exceptional client support and achieving high customer satisfaction rates. Strong communication and problem-solving skills enable effective multitasking and operational improvements. Proven ability to enhance customer experience through process optimization.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Maximus
Edinburg, US
09.2021 - 05.2023
  • Help customers with questions about their services and resolve issues regarding these services
  • Update contact information, provide timeframes for social service applications, maintain excellent
  • Communication skills by actively listening to clients concerns

Customer Service Representative

Advanced Call Center Technologies, LLC
Harlingen, US
01.2018 - 08.2021
  • Interpret policies to clients regarding debit card issues or disputes, update contact information
  • Responding well under pressure, handle inbound calls in a timely manner, resolve customer issues

CNA - Certified Nursing Assistant

Harlingen Nursing & Rehabilitation
Harlingen, US
03.2020 - 03.2021
  • Take care of patients personal hygiene, assist in daily care of patients under supervision of Licensed Vocational Nurse (LVN), answering call lights at patients request.

Education

Bachelor's degree - Social Work

Walden University
Remote
08-2025

Certified Nursing Assistant - Nursing

South Texas Training Center
San Benito, TX
01.2019

High school diploma -

Harlingen H S - South
Harlingen, TX
10.2013

Skills

  • Microsoft Word proficiency
  • Case management
  • Crisis intervention
  • Time management
  • Phone etiquette
  • Cultural competency
  • Critical thinking
  • Active listening

Internship

I completed my Bachelor of Social Work internship at Corpus Christi Medical Center Bayview from November 25, 2024, through May 9th, 2025. At the internship, I would conduct psychosocial assessments on adolescent patients in a timely manner and document the information on Meditech. I would also create recovery plans for the patients. I briefly worked with adult patients as well. 

Timeline

Customer Service Representative

Maximus
09.2021 - 05.2023

CNA - Certified Nursing Assistant

Harlingen Nursing & Rehabilitation
03.2020 - 03.2021

Customer Service Representative

Advanced Call Center Technologies, LLC
01.2018 - 08.2021

Bachelor's degree - Social Work

Walden University

Certified Nursing Assistant - Nursing

South Texas Training Center

High school diploma -

Harlingen H S - South