Victoria Garrett
Rome,GA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Efficient and productive professional in the food service management field, skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring smooth operation of food service establishments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
FOH Manager
Roma Mia Ristorante Italiano
Rome, GA
01.2019 - Current
- Developed and implemented customer service standards for consistent quality of service.
- Offered assistance and advice to FOH staff in managing challenging customer interactions.
- Monitored employee performance for adherence to company standards.
- Performed weekly safety inspections of the premises, ensuring compliance with safety regulations by checking emergency exits and fire extinguishers.
- Analyzed operational data such as sales reports, customer feedback surveys and other metrics to identify opportunities for improvement.
- Organized special events such as promotional activities, holiday parties.
- Resolved customer complaints in a professional manner while maintaining brand integrity.
- Created weekly schedules for FOH staff that optimized efficiency while meeting labor cost goals.
- Maintained accurate records of daily transactions, including cash, credit card and check payments.
- Coordinated with back-of-house managers regarding kitchen operations such as inventory control or staffing needs.
- Implemented strategies designed to increase sales revenue through upselling techniques or menu changes.
- Conducted regular inventory checks and placed orders for additional supplies as needed.
- Trained new staff on proper customer service techniques, policies and procedures.
- Assigned tasks to FOH staff members according to their abilities and experience levels.
- Controlled and maintained labor costs through careful scheduling.
- Interviewed, hired and trained new employees.
- Implemented loyalty programs to reward repeat customers and increase sales.
- Monitored inventory levels of front of house supplies and placed orders as necessary.
- Enhanced ambiance and customer experience through strategic layout and design changes in front of house areas.
- Assisted with local marketing and advertising activities to drive new business development and revenue growth.
- Utilized POS systems to streamline transactions and generate reports.
- Ensured compliance with all health and safety regulations in front of house areas.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Inspected dining and serving areas for cleanliness and proper setup.
- Oversaw the design and update of catering menus and promotional materials, ensuring they reflect current offerings and trends.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Coordinated logistics for off-site events, including transportation, setup, and breakdown of catering equipment.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Server
Roma Mia Ristorante Italiano
Rome, GA
01.2019 - Current
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained records of transactions made during shift as required by law or company policy.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Upheld high standards of sanitation in accordance with health department regulations.
- Checked food before serving it to customers.
- Prepared drinks according to standard recipes.
- Accurately recorded orders on cash register and point-of-sale system.
- Greeted guests and provided menus.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assisted in training new servers.
- Stayed informed about daily specials, new menu items, promotions.
- Monitored dining room for cleanliness and proper set-up at all times.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Cleaned tables and chairs to prepare dining area for next customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Provided exceptional service to high volume of daily customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Server
Jim N Nicks Bar-B-Q
Hiram, GA
01.2018 - 01.2019
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained records of transactions made during shift as required by law or company policy.
Server
Troy's BBQ
Rome, GA
10.2013 - 01.2019
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained records of transactions made during shift as required by law or company policy.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Checked food before serving it to customers.
- Followed health safety guidelines when preparing and serving food products.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Line Cook/Kitchen Prep Cook
Troys BBQ
Rome, GA
10.2013 - 01.2019
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Stocked and restocked kitchen supplies as needed.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Adhered to sanitation policies at all times when handling food products.
- Performed basic knife skills such as dicing onions or slicing meats.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Tracked inventory levels of all products used in the kitchen on a daily basis.
- Inspected equipment for cleanliness prior to use every shift.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Maintained accurate records of daily production sheets including waste logs.
- Responded quickly to any customer complaints or concerns about their dining experience.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Ensured that all dishes were prepared according to recipe specifications.
- Cooked multiple orders simultaneously during busy periods.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Grilled and deep fried various foods from meats to potatoes.
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Kept stations stocked and ready for use to maximize productivity.
- Set up and performed initial prep work for soups, sauces and salads.
- Ensured that all food items were displayed attractively on the buffet table.
- Greeted guests, provided menus, and answered questions regarding food items.
- Maintained cleanliness of work area and equipment by wiping down surfaces, disposing of trash, and cleaning spills promptly.
- Verified that orders were correct before delivering them to customers' tables.
- Checked temperatures of cooked foods to ensure they met health department standards.
- Replenished food items as needed throughout shift to maintain a full and attractive display.
Paraprofessional
Rome City Schools
Rome, GA
08.2017 - 11.2018
- Administered assessments to determine student's academic performance levels.
- Maintained accurate records of student attendance, grades, and progress reports.
- Assisted in the implementation of educational programs for special needs children.
- Conducted one-on-one tutoring sessions with struggling students when needed.
- Provided guidance to students in the classroom setting.
- Monitored student attendance records and reported any discrepancies to appropriate personnel.
Server
Harvest Moon Cafe
Rome, GA
07.2017 - 11.2018
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained records of transactions made during shift as required by law or company policy.
- Provided excellent customer service to ensure satisfaction.
- Upheld high standards of sanitation in accordance with health department regulations.
CNA
Home Instead
Rome, GA
07.2017 - 07.2018
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Provided emotional support to family members during difficult times.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
CNA
Right At Home Health Care
Rome, GA
07.2017 - 07.2018
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Provided emotional support to family members during difficult times.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
ICU Nursing Assistant
Floyd Medical Center, FMC
Rome, GA
09.2016 - 01.2018
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Provided emotional support to family members during difficult times.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Administered medications under supervision of a licensed nurse.
Server
Olive Garden - Darden Restaurants
Rome, GA
06.2015 - 09.2016
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained records of transactions made during shift as required by law or company policy.
Server
Curlee's Fish House & Oyster Bar
Rome, GA
12.2013 - 03.2015
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained records of transactions made during shift as required by law or company policy.
- Processed payments from customers using a POS system.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Managed dining room layout to maximize efficiency of staff members.
Cashier/Restaurant Hostess
Fudruckers
Rome, GA
12.2013 - 12.2014
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Associate of Arts - Mathematics Education
Dalton State College
Dalton, GA05-2022
Some College (No Degree) - Nursing
Dalton State College
Dalton, GA01-2021
Some College (No Degree) - Mathematics Education
Georgia Northwestern Technical College
Rome, GA01-2017
CNA License - CNA
CNA Nursing School of Calhoun
Calhoun, GA09-2016
High School Diploma -
Rome High School
Rome, GA05-2014
High School Diploma -
Mount Vernon High School
Mount Vernon01-2013
High School Diploma -
Wesley Chapel High School
Wesley Chapel, FL01-2011
Bachelor of Science - Accounting And Business Management
Western Governors University
Salt Lake City, UTSome College (No Degree) -
Central Ohio Technical College
Newark, OHSome College (No Degree) -
Kenyon College
Gambier, OHSkills
- Menu knowledge
- Point of sale systems
- Complaint Handling
- Scheduling Staff
- Guest Relations
- Restaurant Operations
- Training and coaching
- Marketing support
- Health Code Compliance
- Staff Management
- Quality Standards
- Upselling strategies
- Hiring
- Staff Supervision
- Compassion and Empathy
- Cash Flow Management
- Data Analysis
- Telephone Etiquette
- Payroll Processing
- Credit management
- Proficient in Office, Excel, Powerpoint
- Bookkeeping
- Interpersonal and verbal communication
- Staff Coordination
Affiliations
- Cooking
- Arts & Crafts
- Painting & Drawing
- Cleaning/ Organization
Languages
English
Native/ Bilingual
Spanish
Limited
Accomplishments
- CNA- Georgia Nurse Aide Training 2016
- GACCP- PCA Competency Test 2019
- Alzheimer's Disease or Other Dementia's Training Program 2019
- TBRI & Parenting Class @ Seeking Solutions 2020
- First Aid & CPR AED Certified 2021
Certification
- Serve Safe Food Handler Certified 2021
- Serve Safe Food Manager Certified 2021
References
References available upon request.
Timeline
FOH Manager
Roma Mia Ristorante Italiano
01.2019 - Current
Server
Roma Mia Ristorante Italiano
01.2019 - Current
Server
Jim N Nicks Bar-B-Q
01.2018 - 01.2019
Paraprofessional
Rome City Schools
08.2017 - 11.2018
Server
Harvest Moon Cafe
07.2017 - 11.2018
CNA
Home Instead
07.2017 - 07.2018
CNA
Right At Home Health Care
07.2017 - 07.2018
ICU Nursing Assistant
Floyd Medical Center, FMC
09.2016 - 01.2018
Server
Olive Garden - Darden Restaurants
06.2015 - 09.2016
Server
Curlee's Fish House & Oyster Bar
12.2013 - 03.2015
Cashier/Restaurant Hostess
Fudruckers
12.2013 - 12.2014
Server
Troy's BBQ
10.2013 - 01.2019
Line Cook/Kitchen Prep Cook
Troys BBQ
10.2013 - 01.2019
Associate of Arts - Mathematics Education
Dalton State College
Some College (No Degree) - Nursing
Dalton State College
Some College (No Degree) - Mathematics Education
Georgia Northwestern Technical College
CNA License - CNA
CNA Nursing School of Calhoun
High School Diploma -
Rome High School
High School Diploma -
Mount Vernon High School
High School Diploma -
Wesley Chapel High School
Bachelor of Science - Accounting And Business Management
Western Governors University
Some College (No Degree) -
Central Ohio Technical College
Some College (No Degree) -
Kenyon College
- Serve Safe Food Handler Certified 2021
- Serve Safe Food Manager Certified 2021
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