Victoria G. Biggs
Mesa,AZ
Summary
Skilled problem solver with a talent for defusing customer frustrations and transforming them into appreciative individuals who value the time and expertise invested in resolving their issues. Possesses a resourceful mindset, constantly seeking innovative solutions beyond the provided content to ensure customers receive the highest level of service possible.
Overview
12
12
years of professional experience
Work History
Beauty Advisor/Color Consultant/Key Holder
Sally Beauty
Mesa, AZ, USA
01.2023 - Current
- Advised clients on hair products for restoration according to their needs.
- Assisted customers in achieving desired hair color while maintaining hair health by providing comprehensive product recommendations.
- Managed all aspects of maintaining punctual store schedules.
- Oversaw final transactions with utmost responsibility.
Customer Service Representative/Key Holder/CSM/Cashier
Retail
Valrico/Brandon/Sierra Vista/Mesa, USA
08.2018 - 01.2023
- Gained extensive experience through a 12-year retail career.
- Gained valuable experience in managing customer service operations from work at Walmart and 99centstore.
- Utilized computer skills for processing customer orders via spreadsheets and website operations at Home Depot.
- Opened store and prepared registers with required cash for daily operations.
- Managed and distributed change efficiently throughout the day.
- Ensured cleanliness and stock replenishment while managing end-of-day financial procedures.
Crew Member/Team Leads
Food Services
Tampa, FL, USA
06.2013 - 08.2018
- Acquired skills in customer service operations and communication.
- Managed accurate order processing and prompt delivery in fast food environment.
Education
Standard Diploma -
Durant High School
01.2013
Skills
- 60 WPM
- Microsoft Word
- Google Docs
- Google Sheets
- De-Escalation techniques
- Time Management
- Positive Positioning
- Money management
- Clear and concise communication
- Problem solving
- Adaptable
- Resourceful
- Creative
- Multitasking
- Training and coaching
- Reliable
- Dependable
Languages
English
Native or Bilingual
Timeline
Beauty Advisor/Color Consultant/Key Holder
Sally Beauty
01.2023 - Current
Customer Service Representative/Key Holder/CSM/Cashier
Retail
08.2018 - 01.2023
Crew Member/Team Leads
Food Services
06.2013 - 08.2018
Standard Diploma -
Durant High School