Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Gerhard

Winchester,VA

Summary

Responsive and engaging Associate, skilled in supporting employees and managers with diverse needs. Expert with word processing, database and benefits administration software. Focused on keeping systems updated and facilitating positive employee relations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Retail/Distribution Associate

Rubbermaid/Newell Brands
08.2023 - Current
  • Prepared boxes, pallets and crates for outgoing shipments.
  • Received loads, checked merchandise and tagged with warehouse IDs.
  • Prioritized and rearranged tasks to meet changing demands.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.

Distribution Operator

Lifestyle Staffing
07.2020 - 08.2023
  • Operated company equipment according to established safety procedures and policies.
  • Received loads, checked merchandise and tagged with warehouse IDs.
  • Prioritized and rearranged tasks to meet changing demands.

Sales Associate/Office Assistant Seasonal Employee

Sterling Jewelers Inc. Kay Jewelers
11.2018 - 03.2019


  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

GED -

James Rumsey Technical Institute
Martinsburg, WV
06.2012

Skills

  • Bi-lingual- Spanish,English
  • Documentation Skills
  • Computer literacy
  • Resource allocation
  • Organizational skills
  • Record keeping
  • Conflict resolution
  • Customer service
  • Customer Relations
  • Clear Communication
  • Data Documentation
  • Recordkeeping Requirements

Timeline

Retail/Distribution Associate

Rubbermaid/Newell Brands
08.2023 - Current

Distribution Operator

Lifestyle Staffing
07.2020 - 08.2023

Sales Associate/Office Assistant Seasonal Employee

Sterling Jewelers Inc. Kay Jewelers
11.2018 - 03.2019

GED -

James Rumsey Technical Institute

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Victoria Gerhard