Nayvi Perez
Miami,Florida
Summary
To secure an interesting position with a growing company that will allow me to utilize my skills and experience while also providing personal and professional growth.
Overview
15
15
years of professional experience
Work History
Retail Banking Representative
Ocean Bank
04.2024 - Current
- Educated clients on various financial products to help them make informed decisions and achieve their financial goals.
- Contributed to risk management efforts by identifying potential red flags in account activity or suspicious behavior.
- Participated in ongoing training initiatives to enhance professional development and stay current on industry best practices.
- Assisted customers with account openings, ensuring all necessary documentation was collected and accurately processed.
Bank Teller
Chase Bank
01.2022 - Current
- Processed over 500 customer transactions daily with accuracy and efficiency.
- Handled customer inquiries and complaints with professionalism and discretion.
- Monitored cash drawers in multiple check out stations to ensure adequate cash flow.
- Balanced cash drawers and maintained accurate records of all transactions using computers, calculators, or adding machines.
- Received checks and cashed for deposit, verified amounts, and checked the accuracy of deposit slips.
- Processed domestic and international wire transfers.
- Examined checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
- Entered customers' transactions into computers to record transactions and issue computer-generated receipts.
- Explained, promoted, or sold products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
Customer Service Representative
BJ's Wholesale
01.2017 - 01.2022
- Provided customers with information about store services and answer questions through Phone and email.
- Responsible for explaining return policies, payment modes, and other services.
- Processed credit card applications and open new accounts.
- Promote sales by assisting customers and offering suggestions.
- Assisted management in ensuring performance goals are met.
Customer Service/Sales Associate
Pandora Jewelry
01.2014 - 01.2015
- Assisted customers in selecting the merchandise of Jewelry Care and offer complimentary to the purchase items.
- Responsible for showing and explaining the various features of items to potential customers.
- Assisted with re-stocking merchandise at closing time.
- Prepared quarterly inventory reports and processed manual inventory.
- Handled the tasks of checking in and replenishing new merchandise inside case lines as well as prepare merchandise transfers.
- Knowledge in jewelry sizing and adjusting.
Sales Associate/ Jewelry Department
JC Penney
01.2010 - 01.2012
- Prepared quarterly inventory reports and processed manual inventory.
- Assisted customers via telephone, email and in person.
- Provided and assisted customers on making decisions about company products.
- Handled responsibilities of cleaning, maintaining and organizing the display cases to make it appear in appealing way to customers.
Education
Surgical Technologist -
Concorde Career Institute
Miramar, FL09.2012
High School Diploma -
Florida Christian Academy
Hialeah, FL01.2007
Skills
- Bi-lingual; fluent in English and Spanish
- Money Management & Handling
- Customer Needs Assessment
- Customer Relationship Management
- Transaction Processing
- Signature Verification
- Cash counting
- Account updating
- Data inputting
- Deposit and withdrawal management
- Type 35 WPM
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Banking Representative
Ocean Bank
04.2024 - Current
Bank Teller
Chase Bank
01.2022 - Current
Customer Service Representative
BJ's Wholesale
01.2017 - 01.2022
Customer Service/Sales Associate
Pandora Jewelry
01.2014 - 01.2015
Sales Associate/ Jewelry Department
JC Penney
01.2010 - 01.2012
High School Diploma -
Florida Christian Academy
Surgical Technologist -
Concorde Career Institute
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