Cristina SOUSA
Waltham,MN
Summary
Retail banking professional, known for high standards and results-driven approach. Proven track record in managing customer accounts, delivering personalized financial solutions, and ensuring operational excellence. Strengths include team collaboration, adaptability to changing needs, and reliable performance under pressure.
Currently a Paralegal student offering strong organizational skills and quick learning ability, eager to develop in legal environment. Contributes valuable research capabilities and adeptness with legal documentation processes. Ready to use and develop analytical and communication skills in Paralegal role.
Overview
4
4
years of professional experience
Work History
Retail Banking Representative
Leader Bank N.A
03.2024 - 11.2024
- Recognized as a top-performing employee through consistently exceeding performance metrics in sales, customer service ratings, and audit results.
- Assisted customers with account openings, ensuring all necessary documentation was collected and accurately processed.
- Implemented fraud prevention measures by carefully verifying customer identification and following established security protocols.
- Actively participated in community events as a representative of the bank, fostering goodwill among local residents and businesses.
- Conducted regular audits of cash drawers, ensuring accurate handling of transactions and compliance with bank policies.
- Facilitated successful money transfers between accounts or institutions by accurately processing wire transfer requests.
Retail Banking Representative
Washington Savings Bank
01.2022 - 03.2024
- Conducted regular audits of cash drawers, ensuring accurate handling of transactions and compliance with bank policies.
- Educated clients on various financial products to help them make informed decisions and achieve their financial goals.
- Resolved customer complaints in a timely manner, maintaining professionalism and empathy throughout the process.
- Processed loan applications, conducting thorough reviews of applicant financial information for accuracy and completeness.
- Cultivated strong relationships with customers, leading to increased loyalty and repeat business.
Dealer Sales Representative
T-Mobile
08.2020 - 01.2022
- Increased repeat business through diligent follow-up, attentive service, and personalized communication with past clients.
- Developed targeted marketing strategies for increasing dealership foot traffic and overall sales.
- Enhanced customer satisfaction by providing timely product demonstrations and addressing concerns promptly.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Education
Associate of Science - Paralegal Studies
Middlesex Community College
Lowell, MA03-2025
Skills
- Cash handling expertise
- Client confidentiality
- Vault teller operations
- Time management
- Problem-solving abilities
- Customer service excellence
- Excellent communication
- Team collaboration
- Professionalism
- Bilingual in Portuguese
Languages
Portuguese
Native or Bilingual
Timeline
Retail Banking Representative
Leader Bank N.A
03.2024 - 11.2024
Retail Banking Representative
Washington Savings Bank
01.2022 - 03.2024
Dealer Sales Representative
T-Mobile
08.2020 - 01.2022
Associate of Science - Paralegal Studies
Middlesex Community College
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