Antonette Hector
Brooklyn,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Retail Banking Representative
AMALGAMATED BANK
BROOKLYN, NY
02.2019 - 05.2023
- Demonstrated exceptional customer service skills as a frontline retail banking representative
- Demonstrated multitasking skills by efficiently managing both teller transactions and customer service responsibilities. Expertly opened accounts, advised customers about various account options, resolved disputes/complaints, facilitated card printing, upsold products and services, fostered strong customer connections, and provided guidance on mobile banking usage.
- Resolved customer complaints promptly and professionally while maintaining a high level of customer satisfaction.
Teller
TD BANK
BROOKLYN, NY
02.2018 - 11.2018
- As a bank teller my job was to process financial transactions promptly and accurately
- Provide outstanding customer service, communicate professionally with my customers, build a relationship with my customers ( KYC ), Know my bank products and services as well as meet my SR Goals
Customer Service Rep/ Teller
PAY-O-MATIC CHECK CASHING
BROOKLYN, NY
09.2016 - 01.2018
- At Payomatic my job was to provide great customer service, help customers with transaction such as cashing checks, making bill payments, cash withdrawals, sending and receiving funds through western union , creating & ensuring that customer profile were up to date
- Working at Payomatic I have improved service quality and increased sales by developing a strong knowledge of company products and services
- Up selling, cross-selling and learning to work in a timely manner have been my biggest achievements.
Education
High School Diploma -
ASPIRATIONS DIPLOMA PLUS HIGH SCHOOL
06.2014
Skills
- Financial Literacy
- Client Confidentiality
- Goal-oriented mindset
- Banking Software Familiarity
- Cash Handling
- Customer Education
- Consumer Banking
- Cash handling proficiency
- Signature Verification
- Account Security
- Customer Service
- Payment Processing
- Team building
- Relationship building and management
- Information Processing
- Balance Transfers
- Product and Service Sales
- Multitasking
- Teamwork and Collaboration
- Continuous Improvement
Timeline
Retail Banking Representative
AMALGAMATED BANK
02.2019 - 05.2023
Teller
TD BANK
02.2018 - 11.2018
Customer Service Rep/ Teller
PAY-O-MATIC CHECK CASHING
09.2016 - 01.2018
High School Diploma -
ASPIRATIONS DIPLOMA PLUS HIGH SCHOOL