Miriam Perez
Hialeah,United States
Summary
Accuracy-focused banking professional experienced with more than 5 years in business, involving cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty. Persuasive communicator analytical in solving customers' problems.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Retail Banking Representative
Ocean Bank
09.2022 - Current
- Contributed to risk management efforts by identifying potential red flags in account activity or suspicious behavior.
- Maintained up-to-date knowledge of industry regulations, staying informed on changes that could impact customer accounts or banking procedures.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Executed wire transfers, stop payments and account transfers.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
Co-Manager
Amscot Financial
08.2018 - 09.2022
Assistant Manager
Guess
11.2016 - 09.2018
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Trained employees on additional job positions to maintain coverage of roles
- Exercised good judgment and decision-making in escalating concerns and resolving issues
- Enforced customer service standards and resolved customer problems to uphold quality service
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Organized schedules, workflows and shift coverage to meet expected business demands
- Worked closely with customers to understand needs and resolve diverse issues
- Completed inventory audits to identify losses and project demand.
Education
Bachelor of Science - Supervision And Management - Accounting / HR
Miami Dade College
Miami, FL12.2025
Associate of Science - Business Administration
Miami Dade College
Miami, FL12.2023
Skills
- Client relationship management
- Bilingual English-Spanish
- Banking Software Familiarity
- Financial product knowledge
- Cash handling expertise
- Fraud prevention
Timeline
Retail Banking Representative
Ocean Bank
09.2022 - Current
Co-Manager
Amscot Financial
08.2018 - 09.2022
Assistant Manager
Guess
11.2016 - 09.2018
Bachelor of Science - Supervision And Management - Accounting / HR
Miami Dade College
Associate of Science - Business Administration
Miami Dade College
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