Victoria Giles
Edina,MN
Summary
Insightful Risk-Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with an analytical approach to business planning. underwriting risks-management and day-to-day problem-solving.
Overview
23
23
years of professional experience
Work History
Manager Director Business Underwriter
PLUG THE GAP Consulting Services, LLC
Edina , United States
2004.04 - Current
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Evaluated risks, employees' strengths and assigned tasks based upon experience and training.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed company's risks. Identified portfolio risks resulting from client's underlying business practices, underwriting investigations or fraud exposure.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions.
License Insurance Underwriter Agent
Bankers Insurance
Eagan , Minnesota
2022.02 - 2022.06
- Provided coverage option information to assist clients in protecting assets.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Promoted products and services using upselling and other sales strategies.
- Reviewed stop-loss reporting to customer accounts and complied with policies and procedures for release of information.
Commercial Business Underwriter Agent
Aflac, Strategic Sourcing & Procurement
Edina , MN
2018.05 - 2020.11
- Aggressively generated new business by prospecting, making follow-up calls to customers and contacting referrals.
- Presented bids and contracts for potential clients to review during meetings.
- Drafted, submitted and processed sales contracts for orders received.
- Attended training sessions on sales skills, product knowledge, technical information, as well as company policies and procedures.
- Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction.
- Demonstrated negotiation skills by closing twenty-seven premium sales monthly and increasing client retention rate 15%.
Independent Insurance Broker
The Giles, Agency, LLC
Lafayette , United States
2018.06 - 2020.06
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales 25%.
- Analyzed retention, loss ratio trends and sales volume to identify areas for improvement.
- Conducted research on insurance packages and investment options to generate client recommendations.
- Remained impartial in order to advise clients based on circumstances.
Education
Bachelor of Arts - Communication Studies & Mass Communications
University of Minnesota - Twin Cities
Minneapolis, MN05.2001
Associate of Arts And Sciences - Radio And Television Broadcasting
Brown College
Minneapolis, Minnesota 03.1989
Skills
- Strategic Planner/ UnderWriter
- State License Insurance Five States
- Policies and procedures
- Business administration
- Verbal and written communication
- Financial Management
- Former U.S. Loan Originator, OPIC.GOV
- Certified Notary Public & Signing Agent
- Operations Management
- Contract Management
- Business planning
Movie Director, Author, Producer, Actress; Traveling
I wrote and published my first short film on (youtube), entitled "Misty Blues & The RED LETTER" by: Victoria Charles/Giles for my recent digital film class at the University of Minnesota. In addition, to writing the short film (now a feature film in progress), I starred-(Acted), and Directed, Produced and Edited the film. I really enjoyed working on the film project.
elimination of that risk remains exciting for me!
Timeline
License Insurance Underwriter Agent
Bankers Insurance
2022.02 - 2022.06
Independent Insurance Broker
The Giles, Agency, LLC
2018.06 - 2020.06
Commercial Business Underwriter Agent
Aflac, Strategic Sourcing & Procurement
2018.05 - 2020.11
Manager Director Business Underwriter
PLUG THE GAP Consulting Services, LLC
2004.04 - Current
Bachelor of Arts - Communication Studies & Mass Communications
University of Minnesota - Twin Cities
Associate of Arts And Sciences - Radio And Television Broadcasting
Brown College
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