Victoria Gines
Saint Louis,MO
Summary
Dynamic Supervisor at HES Facility Service with a proven track record in enhancing team productivity and customer satisfaction. Skilled in training and mentoring staff while enforcing policies and maintaining high standards. Recognized for implementing efficient workflows and resolving conflicts, leading to improved operational efficiency and a harmonious work environment.
Overview
17
17
years of professional experience
Work History
Supervisor
HES Facility Service
08.2009 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained staff on best practices for cleaning and maintenance procedures.
- Implemented efficient workflows to enhance service delivery and team productivity.
- Conducted regular inspections to maintain facility cleanliness and operational readiness.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Analyzed workflow processes, identifying areas for improvement to increase efficiency.
Education
High School Diploma -
Normandy High School
St Louis, MO05-2002
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Policy enforcement
- Professionalism
Timeline
Supervisor
HES Facility Service
08.2009 - Current
High School Diploma -
Normandy High School