Victoria Gladkova
Muskego
Summary
Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CNA
Heritage Square Health Care Center
05.2025 - Current
- Administered daily care for residents, ensuring comfort and safety during activities.
- Assisted nursing staff with patient assessments and documentation to maintain accurate health records.
- Implemented infection control protocols, enhancing overall hygiene standards within the facility.
- Trained new staff on best practices in patient care and facility operations, fostering a collaborative environment.
- Supported residents with mobility assistance, promoting independence through personalized care plans.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Apparel Sales Associate
Dick's Sporting Goods, Inc
11.2023 - Current
- Tracked down hard-to-find apparel items for customers who requested them.
- Answered store and merchandise questions and led customers to wanted items.
- Recommended, selected and located merchandise based on customer desires.
- Recovered and organized stock throughout each shift to keep racks customer-ready.
- Audited inventory to identify and correct discrepancies.
- Collaborated with team members on special projects related to marketing campaigns or store events.
- Described merchandise and explained use, operation and care.
- Assisted customers in selecting apparel items that best fit their needs and preferences.
- Answered customer inquiries regarding product features, pricing, and availability.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized clothing racks according to size, color, style or other criteria for easy identification by customers.
- Operated cash registers accurately while processing all forms of payments including credit cards, checks and cash payments.
- Greeted customers promptly to engage and assist with apparel needs.
Golf Representative
Guardian Renewal Project
05.2025 - 06.2025
- Implemented strategies to promote increasing client participation in the program
- Pitched a prompt to the golfers to see if they would raise money for veterans with PTSD
- Raised Money for a non-profit organization
- Collaborated with passing golfers with a positive attitude to help lighten their day
Busser/ Food Runner
Luxe Golf Bays
08.2022 - 08.2023
- Resolved guest complaints to maintain complete customer satisfaction.
- Bussed and reset tables in an orderly fashion.
- Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Replenished napkins, condiments, silverware and glassware as needed.
- Expedited food to tables to assist servers during busy periods.
- Swept and mopped front-of-house and back-of-house floors using various tools.
- Maintained cleanliness of restaurant dining area throughout shift.
- Greeted guests with friendliness and professionalism.
- Maintained a friendly attitude towards customers at all times.
- Carried trays of dishes to the kitchen for washing, supporting kitchen staff in maintaining cleanliness.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Cleared tables to maintain high turnover rate and minimize wait times.
Education
High School Diploma -
UW Oshkosh
05-2024
High School Diploma -
Gateway Technical College
Elkhorn, WI11-2023
Bachelor of Science -
University of Iowa
Iowa City, IASkills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- HIPAA compliance
- Basic life support
- Dressing assistance
- Compassionate communication
- Patient transfers
- Emotional support
- Brand representation
- Stock replenishment
- Returns management
- Clothes folding
- Clothing organization
- Teamwork
- Teamwork and collaboration
- Customer service
- Friendly and helpful
- Problem-solving
- Honest and dependable
Accomplishments
- Made the Deans list in college
- Made National Honor Society in High School
Affiliations
- Pi Beta Phi Sorority
Certification
- CNA - Certified Nurse Assistant
Languages
Russian
Native or Bilingual
Timeline
CNA
Heritage Square Health Care Center
05.2025 - Current
Golf Representative
Guardian Renewal Project
05.2025 - 06.2025
Apparel Sales Associate
Dick's Sporting Goods, Inc
11.2023 - Current
Busser/ Food Runner
Luxe Golf Bays
08.2022 - 08.2023
Bachelor of Science -
University of Iowa
High School Diploma -
UW Oshkosh
High School Diploma -
Gateway Technical College
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