Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Victoria Gomez

Hayward,CA

Summary

Experienced optical specialist prepared for this role, bringing strong focus on precision lens crafting, frame adjustments, and customer consultations. Known for excellent teamwork and adaptability, ensuring seamless operations and high-quality outcomes. Skilled in patient communication, equipment handling, and problem-solving within fast-paced environments. Consistently dependable and responsive to changing needs.

Overview

10
10
years of professional experience

Work History

Optician Technician

Eye Spy Optometric
10.2022 - Current
  • Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
  • Assisted in training new optician technicians, fostering a team-oriented work environment focused on quality patient care.
  • Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
  • Played a key role in increasing overall patient retention rates by consistently providing high-quality care and personalized eyewear solutions.
  • Improved patient satisfaction by conducting thorough pre-testing and accurate measurements for glasses and contact lenses.
  • Provided exceptional customer service by promptly addressing questions or concerns regarding eyewear purchases or insurance claims.
  • Ensured customer satisfaction with precise adjustments, repairs, and fittings for eyewear.
  • Safeguarded patient privacy by diligently adhering to HIPAA regulations when handling sensitive information.

Optician

Family Focus Optometry
09.2020 - 10.2022
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.

Dockworker

Macy's
08.2019 - 12.2019
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Improved warehouse efficiency by organizing and maintaining a clean dock area.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Supported warehouse operations by performing routine maintenance tasks such as sweeping floors or keeping dock areas free from debris.

Softlines Team Member

Target
08.2015 - 04.2016
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Contributed to store sales growth with efficient merchandise replenishment and accurate pricing.
  • Assisted with visual merchandising execution, improving overall presentation standards within the softlines section.
  • Collaborated with team members to maintain an organized, clean, and visually appealing sales floor.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to process customer transactions.

Education

Certificate - Medical Assisting

Unitek College
12-2019

Skills

  • Optical measurements
  • Optical dispensing
  • Visual acuity testing
  • Insurance verification
  • Frame selection
  • Insurance billing
  • Eyewear adjustment
  • Pupillary distance measurement

Languages

Spanish

Timeline

Optician Technician

Eye Spy Optometric
10.2022 - Current

Optician

Family Focus Optometry
09.2020 - 10.2022

Dockworker

Macy's
08.2019 - 12.2019

Softlines Team Member

Target
08.2015 - 04.2016

Certificate - Medical Assisting

Unitek College

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Victoria Gomez