Victoria Gomez
Dallas
Summary
- Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
7
7
years of professional experience
Work History
Hostess
Knife Italian Steak
Irving
05.2025 - Current
- Manage reservation system, optimizing table turn over and guest flow
- Coordinate group floor bookings expertly juggling multiple tables to accommodate special request
- design enhanced fixed private room or group lunch menus leveraging Word documents
- Cross-trained to handle different restaurant roles to assist and support servers and assistant Servers to maintain dining area ready for guests
- Handled phone inquiries for takeout orders and reservations for (REO) restaurant event orders
- Reservations for wine tastings and holiday events to guarantee seamless confirmation
e.
Assistant Manager
The Halal Guys
Dallas
05.2019 - 04.2025
- Assisted in managing daily operations to ensure efficient service delivery and customer satisfaction
- coordinated staff schedules, optimizing work force efficiency during peak hours and events
- trained new employees on operations procedures and customer service standards, fostering a collaborative team environment
- implemented inventory management practices to reduce waste and maintain stock levels balance
Education
High School Diploma -
North Dallas High-school
Dallas, TX05-2023
Skills
- Effective team participation and leadership
- Bilingual communication in Spanish and English
- Customer service communication standard
- strong multitasking
- office administrative
- Active learninng
Timeline
Hostess
Knife Italian Steak
05.2025 - Current
Assistant Manager
The Halal Guys
05.2019 - 04.2025
High School Diploma -
North Dallas High-school