Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lynniah Martinez

Rio Rancho,NM

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Hostess

Vintage 423
08.2023 - 12.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Completed daily side work and opening and closing duties without fail.

Team Lead

Chick-fil-A
01.2020 - 04.2023
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Coached team members in techniques necessary to complete job tasks.
  • Held weekly team meetings to inform team members on company news and updates.
  • Answered phone calls in a gentle matter and resolved customer complaints or replaced missing items

Education

No Degree - EMT

Central New Mexico Community College
Albuquerque, NM

Phlebotomy Technician - Phlebotomy

Phlebotomy Training Specialists
2625 Pennsylvania St NE, Albuquerque NM 87110
07.2023

High School Diploma -

Rio Rancho High School
Rio Rancho, NM
05.2020

Skills

  • Restaurant Equipment Maintenance
  • Teamwork and Collaboration
  • Safe Work Practices
  • Meeting Participation
  • Crew Management
  • Job Assignments
  • Guest Satisfaction
  • Multitasking and Organization
  • Client Service

Certification

  • CPR Training - received 04/15/2023
  • Licensed phlebotomy technician - 07/15/2023

Timeline

Hostess

Vintage 423
08.2023 - 12.2023

Team Lead

Chick-fil-A
01.2020 - 04.2023

No Degree - EMT

Central New Mexico Community College

Phlebotomy Technician - Phlebotomy

Phlebotomy Training Specialists

High School Diploma -

Rio Rancho High School

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Lynniah Martinez