Summary
Overview
Work History
Education
Skills
Certification
Languages
Extracurricular activities
Timeline
Volunteer

Victoria Gonzales

Horizon City,TX

Summary

Dedicated and compassionate, with a proven track record at Baptist Clinic in enhancing patient care and supporting clinic operations. Excelled in patient education and inventory management, showcasing strong organizational skills and a commitment to community service. Adept in blood collection techniques and fostering positive relationships, I bring a blend of hard and soft skills to any team.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Volunteer

Humane Society Of El Paso
09.2024 - 10.2024
  • Kept animals healthy and socialized by providing regular exercises and walks.
  • Provided companionship and comfort to animals in need of extra love and attention.
  • Improved animal well-being by providing daily care, including feeding, grooming, and exercising.
  • Increased animal socialization by engaging in regular playtime sessions with both dogs and cats at the shelter.
  • Participated in fundraising events aimed at generating support for the ongoing operations of the animal shelter facility.

Volunteer

Baptist Clinic
09.2024 - 10.2024
  • Played an active role in maintaining adequate inventory levels of supplies necessary for daily clinic operations.
  • Educated patients about healthy lifestyle choices, empowering them to take control of their wellbeing.
  • Contributed to efficient clinic operations by maintaining clean and organized treatment areas.
  • Improved patient understanding of treatment plans through clear communication and information sharing.
  • Enhanced patient experience by providing compassionate and attentive care during clinic visits.
  • Contributed to a safe working environment by promptly addressing any hazards or potential risks identified within the clinic.
  • Assisted medical professionals in conducting health assessments and screenings for accurate diagnosis.
  • Facilitated community health outreach events to promote wellness and disease prevention in the local population.
  • Supported administrative staff with patient intake, appointment scheduling, and data entry tasks.
  • Reported patient requests, concerns, and other observations to staff.
  • Complied with HIPAA standards to confidentially maintain patient medical information.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Prevented cross-contamination by cleaning and sterilizing equipment.

Babysitter

Person
05.2024 - 08.2024
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
  • Planned fun outings and educational activities to keep children entertained.
  • Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
  • Collaborated closely with parents regarding behavioral issues implementing strategies that improved overall behavior patterns.
  • Administered medications by following strict instructions from parents.
  • Coordinated outdoor activities to promote physical health and exploration.
  • Improved children's bedtime routines with consistent schedules and calming activities.

Restaurant Hostess

West Texas Chophouse
03.2024 - 08.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
  • Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
  • Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.

Education

No Degree - Nursing

The University of Texas At El Paso
El Paso, TX
05-2028

Skills

  • Positive attitude
  • Teamwork and collaboration
  • Organized and efficient
  • Problem-solving
  • Community service
  • Answering phones
  • Relationship building
  • Foreign language proficiency
  • Friendly
  • Reliability and trustworthiness
  • Schedule management
  • Infant care experience
  • Toddler care experience
  • Childcare
  • Cheerful and energetic
  • Active listener
  • Blood collection techniques
  • Venipuncture
  • Patient preparation
  • Specimen labeling procedures
  • Specimen handling
  • Order of draw
  • Sample and specimen collection
  • Capillary puncture
  • Patient confidentiality
  • Venipuncture expertise
  • Infection control
  • Data entry
  • Supply restocking

Certification

  • Phlebotomy Technician Certification (PTC)

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Extracurricular activities

Member of HOSA at UTEP

Timeline

Volunteer

Humane Society Of El Paso
09.2024 - 10.2024

Volunteer

Baptist Clinic
09.2024 - 10.2024

Babysitter

Person
05.2024 - 08.2024

Restaurant Hostess

West Texas Chophouse
03.2024 - 08.2024

No Degree - Nursing

The University of Texas At El Paso

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Victoria Gonzales