Victoria Gonzalez
Aptive Environmental
Boise,ID
6
years of professional experience
Results-oriented project and operations management professional experienced in supervising teams and executing complex programs in military and civilian sectors. Expertise encompasses project planning, process improvement, scheduling, and regulatory compliance. Adept at identifying operational gaps and developing strategic solutions while collaborating with leadership to align priorities and meet organizational goals.
Work History
Operations Manager
5 Months- Managed daily operations by scheduling performance training and overseeing compliance with industry regulations.
- Implemented strategic initiatives to drive operational improvements, resulting in a significant rise in national performance ranking from #47 to #3.
- Planned and optimized daily routes to improve workforce efficiency while balancing travel, service areas, and staffing requirements.
- Conducted KPI analysis to assess labor hour efficiency, boost employee performance metrics, and maintain compliance with operational regulations.
- Reviewed operational processes through routine audits to guarantee compliance with Idaho Department of Agriculture regulations and enhance customer satisfaction.
- Directed customer escalation processes and service recovery initiatives for 200+ customers, while supporting employee development and optimizing performance management strategies.
- Analyzed operational data to identify trends, driving informed decision-making and resource allocation.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Military Field Operations Manager
2 Years 1 Month- Coordinated logistics for efficient resource deployment across multiple sites, managing 370 personnel and 1,700 tasking requirements to ensure operational continuity.
- Analyzed data trends to identify bottlenecks in field operations, implementing solutions that addressed 1,700 tasking requirements and enhanced process efficiency.
- Implemented quality control measures to reduce errors during project execution, resulting in fewer customer discrepancies and improved satisfaction among 15 professions.
- Implemented quality control measures to minimize errors during project execution, leading to fewer customer discrepancies and higher satisfaction rates among 15 different professions.
- Analyzed and reported on personnel and equipment readiness metrics, facilitating effective communication of operational status and identified deficiencies to wing-level leadership.
Fleet Maintenance Manager
1 Year- Enhanced fleet efficiency by implementing preventive maintenance programs and monitoring vehicle performance for a $2M Federal account.
- Maintained accurate equipment usage records, improving planning and scheduling for future projects.
- Conducted annual audits on acquired assets, ensuring accurate database informed strategic resource allocation decisions.
- Ensured compliance with regulatory requirements through up-to-date documentation and certifications for all equipment.
Radio Frequency Transmissions Technician
2 Years- Installed, configured, and calibrated RF equipment including antennas, transmitters, receivers, and related hardware to ensure optimal performance and compliance with technical standards.
- Tested and adjusted RF systems using specialized tools to measure signal strength, frequency, and other parameters; identified and resolved issues such as interference, signal loss, and equipment malfunctions.
- Delivered technical support and troubleshooting for clients regarding two-way radios, voice, and data communication equipment; repaired and replaced components such as crystal filters, combiners, and attenuators to restore functionality.
- Oversaw maintenance and deployment of wireless and satellite systems; installed ground radio, satellite, and telemetry communication systems, assessed comprehensive plans, and activated mobile and transportable transmission equipment to ensure effective communication capabilities.
Education
Certificate - Security +
Associate of Applied Science - Electronic Systems Technology
Bachelor of Science - Project Management
Skills
Project Management
Logistics
Microsoft Office Suite/Visual Basic
Compliance management
Data analysis
KPI development
Microsoft Office Suite/Visual Basic
Task Prioritization
Inventory control
Contractor Management
Training skills
Timeline
Operations Manager
Aptive Environmental
10.2025 - 03.2026Read More
Military Field Operations Manager
United States Air Force, USAF
09.2023 - 10.2025Read More
Fleet Maintenance Manager
United States Air Force, USAF
09.2022 - 09.2023Read More
Radio Frequency Transmissions Technician
United States Air Force, USAF
09.2020 - 09.2022Read More
American Public University System
Associate of Applied Science from Electronic Systems Technology
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CompTIA
Certificate from Security +
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Embry-Riddle Aeronautical University
Bachelor of Science from Project Management
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