Victoria Graciano
Moreno Valley,CA
Summary
Positive, efficient and adaptable professional with extensive experience in managing daily operations and improving customer service. Proven ability to safeguard sensitive information and optimize workflows, committed to delivering exceptional results and fostering a collaborative team environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Court Department Administrative
Law Office of Hadley Bajramovic
Riverside, CA
11.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Manage near 20 separate individual cases per day.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
Office Manager
One Main Financial
Moreno Valley, CA
01.2008 - 07.2025
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Developed and implemented office policies and procedures to enhance productivity.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Managed approximately 50 incoming calls and emails per day from customer
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Safeguarded sensitive company information by establishing comprehensive data security protocols that complied with industry best practices.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
Education
Associate of Science - Liberal Studies
Fullerton College, Fullerton, CA, US
Fullerton, CA05.2004
Skills
- Dependable and responsible
- Flexible and adaptable
- Organizational skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Friendly, positive attitude
- Customer service
- Excellent communication
Certification
- Licensed: Accident & Health - Life - 2017
Languages
Spanish
Native or Bilingual
Timeline
Court Department Administrative
Law Office of Hadley Bajramovic
11.2025 - Current
Office Manager
One Main Financial
01.2008 - 07.2025
Associate of Science - Liberal Studies
Fullerton College, Fullerton, CA, US