Victoria Gray
Summary
Dynamic individual with extensive experience in customer service. Excels at identifying client needs, building strong relationships, and delivering customized solutions. Proven track record of collaborating effectively within teams and adapting to dynamic environments. Skilled in client communication, product knowledge, and inventory management, consistently achieving high customer satisfaction.
Overview
6
6
years of professional experience
Work History
Personal Shopper
Sam's Club
06.2024 - Current
- Manages order fulfillment process, ensuring accurate delivery of groceries and goods.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Coordinates inventory management, ensuring accurate stock levels and timely replenishment.
- Trains new shoppers on best practices for customer service and operational efficiency.
- Collaborates with team members to address customer inquiries and resolve issues promptly.
Tutor
Rutgers Writing and Design Lab
02.2023 - 05.2024
- Mentored students in writing techniques, enhancing clarity and coherence in assignments.
- Collaborated with faculty to develop individualized learning plans, addressing diverse student needs and learning styles.
Cashier
Ross
12.2019 - 01.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in training new cashiers on register operations and customer service best practices.
- Resolved customer inquiries and issues promptly to enhance shopping experience.
- Developed positive relationships with repeat customers, fostering loyalty and satisfaction.
Education
Bachelors - English and Psychology
Rutgers University
05-2026
Skills
- Customer service
- Attention to detail
- Active listening
- Planning and organization
- Decision-making
- Collaboration and teamwork
Timeline
Personal Shopper
Sam's Club
06.2024 - Current
Tutor
Rutgers Writing and Design Lab
02.2023 - 05.2024
Cashier
Ross
12.2019 - 01.2023
Bachelors - English and Psychology
Rutgers University