Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Victoria Gutierrez

Framingham,MA

Summary

Political Science graduate with excellent writing and communication ability looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Babysitter/Nanny

Jovie
11.2021 - Current
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Organized activities that enhanced children's physical, emotional and social well-being.
  • Promoted language development skills through reading and storytelling.
  • Planned fun outings and educational activities to keep children entertained.

Merchandise Leader

Aerie By American Eagle
07.2020 - 09.2021
  • Inputted and coded management schedule.
  • Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories.
  • Handled POS system transactions include credit, cash, exchanged, returns, and refunds to ensure an accurate cash flow.
  • Established and updated work schedules to account for changing staff and unexpected call outs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Cashier and Lead Cashier

American Eagle Outfitters, Inc
04.2018 - 01.2020
  • Helped customers with location of items and join company's rewards program
  • Trained employees on register use, merchandising and customer service.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Restocked and organized merchandise on sales floor for better customer search.
  • Spoke to customers in native language to increase loyalty and establish relationships.

Restaurant Hostess

Mexicali Mexican Grill
08.2018 - 11.2018
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.

Education

Bachelor of Arts - Political Science

Framingham State University
Framingham, MA
08.2023

High School Diploma -

Framingham High School
Framingham, MA
06.2019

Skills

  • Microsoft Office
  • Bilingual
  • Payment Processing
  • Customer and Call Response
  • Leadership experience
  • Multitasking
  • Conflict Resolution

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working

Timeline

Babysitter/Nanny

Jovie
11.2021 - Current

Merchandise Leader

Aerie By American Eagle
07.2020 - 09.2021

Restaurant Hostess

Mexicali Mexican Grill
08.2018 - 11.2018

Cashier and Lead Cashier

American Eagle Outfitters, Inc
04.2018 - 01.2020

Bachelor of Arts - Political Science

Framingham State University

High School Diploma -

Framingham High School

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Victoria Gutierrez