VICTORIA GUTIERREZ MEDINA
Queens,NY
Summary
Dynamic hospitality professional with extensive experience at Hogsalt Hospitality and AKA CAFE CENTRAL PARK. Proven expertise in beverage preparation and customer service excellence, consistently enhancing guest satisfaction. Skilled in team collaboration and effective communication, I excel in fast-paced environments, ensuring high-quality service and operational efficiency.
Overview
7
7
years of professional experience
Work History
Server Assistant
Hogsalt Hospitality
New York, New York
05.2023 - Current
- Assisted servers in delivering food and beverages to guests efficiently.
- Maintained cleanliness and organization of dining area throughout service shifts.
- Communicated with team members to ensure timely service and guest satisfaction.
- Prepared dining tables and set up for special events or large parties.
Bartender
La tiendita Taqueria NYC
Astoria, NY
12.2020 - 04.2023
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Completed regular bar inventories and daily requisition sheets.
- Collected and organized daily till totals and tips.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Server Manager
AKA CAFE CENTRAL PARK
Manhattan, NY
11.2018 - 03.2020
- VerifIed and confirmed staff schedules to properly cover shifts.
- Collected cash sales from employees to properly tip each server after shift.
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Served orders by picking up and delivering customers' choices from bar and kitchen.
- Provided information about menu selections and made recommendations.
- Investigated and resolved complaints regarding food quality, service or accommodations.
- Maintained table setting by removing courses, replenishing utensils and refilling drinks.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Resolved problems or concerns to satisfaction of involved parties.
Server Manager
BALLFIELDS CAFE CENTRAL PARK
Manhattan, NY
04.2018 - 11.2018
- Assisted staff by serving food and beverages or bussing tables.
- Distributed food to service staff for prompt delivery to customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Education
Bachelor of Science - International Relations And Affairs
UNIVERSIDADEL DEL NORTE
COLOMBIA 09.2016
Skills
- Alcohol ordering and service
- Beverage preparation and presentation
- Glassware inventory management
- Safe serving practices
- Suggestive selling techniques
- Customer service excellence
- Team collaboration and professionalism
- Service quality standards
- Food and beverage management
- Interpersonal communication skills
- POS operation
- Menu knowledge
Languages
Spanish
Native/ Bilingual
English
Full Professional
French
Limited
Timeline
Server Assistant
Hogsalt Hospitality
05.2023 - Current
Bartender
La tiendita Taqueria NYC
12.2020 - 04.2023
Server Manager
AKA CAFE CENTRAL PARK
11.2018 - 03.2020
Server Manager
BALLFIELDS CAFE CENTRAL PARK
04.2018 - 11.2018
Bachelor of Science - International Relations And Affairs
UNIVERSIDADEL DEL NORTE
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