Victoria Gutowski
Bluffton,SC
Overview
16
16
years of professional experience
Work History
Office Manager/Executive Assistant
Phillips Electrical Company, Inc.
Bluffton, SC
01.2018 - 01.2026
- Managed office operations including financial bookkeeping in Quickbooks
- Ensured compliance with business licenses and insurances
- Collaborated with tax accountant for federal and state tax compliance
- Scheduled warranty calls with homeowners and builders
- Assisted master electrician with job planning, proposals, and take offs
- Handled payroll processing and liabilities management
- Handled the human resources for all new and existing employees
Server and Bartender
Captain Woody's
Hilton Head Island, SC
02.2016 - 03.2021
- Provided exceptional customer service by managing multiple tables during peak hours
- Demonstrated strong attention to detail and urgency in maintaining clean work stations
- Utilized POS system to enter orders and communicate special instructions to kitchen and bar staff
- Acted as a team player by assisting both bar and service staff as needed
- Proactively restocked inventory and alerted management when supplies were low
- Adhered to sanitation, safety, and alcohol beverage control policies to ensure a safe and welcoming environment
Teller/Personal Banker/Service Manager
Wells Fargo Bank
Hilton Head, SC
04.2010 - 08.2017
- Led daily branch operations, ensured strict compliance with banking regulations/policies, streamlined transaction processing
- Mentored and trained teller staff, managed employee performance and work schedules, cultivated a customer-first service culture
- Resolved complex customer escalations, improved satisfaction scores, maintained strong relationships with high-value clients
- Achieved service and sales targets, audited bank transactions, implemented strategic initiatives
- Assessed client financial needs to recommend personalized loan products, savings plans, and investment options
- Processed high-volume cash transactions, teller tasks, and account maintenance with 100% accuracy
- Adhered strictly to KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations during onboarding
- Cross-sold banking services (loans, credit cards, insurance) to deepen client relationships
- Cultivated relationships, leading to an increase in customer retention, and consistently exceeded monthly account production goals
- Accurately handled deposits, withdrawals, loan payments, and cashing checks
- Balanced cash drawers daily, managed cash vault, and maintained strict security standards for teller stations
- Greeted customers, answered inquiries on account services, and resolved issues promptly
Education
Media Marketing - Media Marketing
Full Sail University
Skills
- Customer service
- Restaurant experience
- Communication skills
- Leadership
- QuickBooks
- Microsoft Products Proficient
- Time management
- Computer skills
- Organizational skills
- Administrative experience
- Juggled diverse tasks efficiently
Timeline
Office Manager/Executive Assistant
Phillips Electrical Company, Inc.
01.2018 - 01.2026
Server and Bartender
Captain Woody's
02.2016 - 03.2021
Teller/Personal Banker/Service Manager
Wells Fargo Bank
04.2010 - 08.2017
Media Marketing - Media Marketing
Full Sail University