VICTORIA GYASI
Fitchburg,MA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs and managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
TaxRUs
Warner Robins, GA
12.2022 - 01.2024
- Resolved client issues via phone, email, and chat quickly and competently
- Offered accurate and detailed information about products, services, policies, and procedures to assist customers in making informed decisions
- Kept detailed records of customer contacts, queries, and resolutions in the company's CRM system or database for future reference and analysis.
Support Advocate
Seven Hills Foundation
Worcester, MA
06.2023 - 12.2023
- Empowered and supported individuals to make decisions about their own lives
- Communicated effectively with clients, their families, and relevant stakeholders
- Engaged with policymakers and organizations to address gaps in support services.
Office Assistant
MSG Staffing
Worcester, MA
12.2022 - 07.2023
- Answered phones, managed emails, and addressed communications
- Managed and organized physical and digital files, ensuring proper record-keeping
- Handle incoming calls and provide basic information or direct calls to the relevant party.
Education
Masters in Business Administration - Human Resource Management
FITCHBURG STATE UNIVERSITY
05-2024
Bachelor of Social Work -
Kwame Nkrumah University of Science And University
08-2020
Skills
- Effective communication
- Detail-Oriented
- Technology Proficiency
- Problem solving
- Complaint Resolution
- Call Management
Timeline
Support Advocate
Seven Hills Foundation
06.2023 - 12.2023
Customer Service Representative
TaxRUs
12.2022 - 01.2024
Office Assistant
MSG Staffing
12.2022 - 07.2023
Masters in Business Administration - Human Resource Management
FITCHBURG STATE UNIVERSITY
Bachelor of Social Work -
Kwame Nkrumah University of Science And University
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