Victoria Hamby
Revere,MA
Summary
Dedicated Administrative Representative with over eight years in healthcare and customer service. Strong abilities in enhancing patient satisfaction through effective problem resolution, managing clinical budgets, and improving operational efficiency. Known for detail-oriented multitasking and a collaborative approach to achieving accurate and timely clerical tasks.
Overview
7
7
years of professional experience
Work History
Revenue Cycle Managment Specialist
Cigna
Foley, AL
10.2021 - Current
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Helped patients understand care, coverage and payment responsibilities and rights.
- Teamed with peers, technicians and pharmacists to prioritize and complete member concerns.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Followed Medicare part D and HIPPA regulations to help assist Members and Non-Members.
- Worked with outside parties to obtain payments and solve problems.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
Clinic Manager
Foley Family Practice
Foley, Alabama
10.2020 - 10.2021
- Managed clinical budgets, billing systems and insurance negotiations.
- Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Used software system to manage provider schedules and keep calendar
organized. - Assisted patients by answering questions and providing information regarding referrals.
- Entered confidential patient information and updated electronic records in database.
Patient Relations Coordinator II
American Family Care
Orange Beach, AL
01.2020 - 10.2020
- Coordinated between patients and healthcare professionals to meet patient needs.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Maintained updated Software knowledge through ECW.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Education
Bachelor of Science - Healthcare Administration
University of West Florida
Pensacola, FL12-2019
Associate of Science - Pre- Nursing
Baldwin County, Coastal Alabama Community College
01-2017
Skills
- Administrative and Office Support
- Organized and Detail-Oriented
- Account Monitoring
- Records Management
- Computer skills
- Multitasking
- Critical thinking
- Problem resolution
- Supervision & leadership
- Problem Investigation
- Database Search and Data Entry Skills
- Email and Telephone Etiquette
- Team Management
References
- Phi Theta Kappa
- President's list
- Circle of Excellence
Honors
- Phi Theta Kappa
- President's list
- Circle of Excellence
Timeline
Revenue Cycle Managment Specialist
Cigna
10.2021 - Current
Clinic Manager
Foley Family Practice
10.2020 - 10.2021
Patient Relations Coordinator II
American Family Care
01.2020 - 10.2020
Bachelor of Science - Healthcare Administration
University of West Florida
Associate of Science - Pre- Nursing
Baldwin County, Coastal Alabama Community College