Victoria Hammonds
Raeford,NC
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Connexus Resource Group
New York, NY
10.2023 - 01.2024
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Gathered customer feedback to suggest improvements for products and services.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Managed customer service requests through social media channels.
- Assisted employees with enrolling in benefit plans and explained plan options.
- Coordinated communication efforts between employees and vendors on matters relating to healthcare coverage.
Program Assistant/Customer Service Representative
Comcast, Xfinity
Jacksonville, FL
10.2020 - 03.2021
- Assisted management with planning and logistics for program activities.
- Fostered relationships to define programming needs and strengthen organizational standing.
- Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
- Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Customer Service Representative
SYKES
Fayetteville, NC
04.2019 - 01.2020
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Representative
Eclerx
Fayetteville, NC
08.2018 - 02.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
The Results Companies, LLC
Martinsville, VA
10.2016 - 05.2017
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
Education
Certificate - Dental Assisting
Sunrise School of Dental Assisting
Fayetteville, NC12.2021
High School Diploma -
Red Springs High School
Red Springs, NC06.2016
Skills
- Customer Service
- POS Systems
- Customer Relations
- Credits and Refunds
- Customer Transactions
- Call Response and Transfer
- Complaint Resolution
- Inbound and Outbound Calling
- Typing proficiency
- Active Listening
- Call Center Operations
- Work Task Prioritization
- Call Management
Timeline
Customer Service Representative
Connexus Resource Group
10.2023 - 01.2024
Program Assistant/Customer Service Representative
Comcast, Xfinity
10.2020 - 03.2021
Customer Service Representative
SYKES
04.2019 - 01.2020
Customer Service Representative
Eclerx
08.2018 - 02.2019
Customer Service Representative
The Results Companies, LLC
10.2016 - 05.2017
Certificate - Dental Assisting
Sunrise School of Dental Assisting
High School Diploma -
Red Springs High School