Victoria Harden
Summerville,SC
Summary
Accomplished Banking professional with 10 years of experience in branch operations and delivering exceptional financial services. Recognized for driving sales growth, enhancing operational efficiency, and cultivating a strong team environment. Expertise in developing strategic initiatives that improve customer retention and satisfaction. Strong analytical skills combined with a commitment to compliance and risk management, ensuring the branch operates within regulatory standards while achieving business objectives.
Overview
10
10
years of professional experience
Work History
Branch Manager
Seattle Credit Union
Tacoma, Washington
09.2023 - Current
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Disciplined employees to encourage compliance with company policies and procedures.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Engaged in community outreach by participating in local events and hosting financial literacy workshops.
VP/Branch Manager
Sound Credit Union
Burien, WA
11.2024 - 03.2026
- Led weekly, monthly, and quarterly one-on-one coaching sessions to support employee development and performance
- Reviewed quarterly goals and monitored branch performance metrics to ensure alignment with organizational objectives
- Analyzed reports and established daily team goals to drive productivity and accountability
- Facilitated monthly all-staff meetings to communicate policy and procedure updates, foster team engagement, and recognize achievements
- Identified performance gaps and implemented targeted strategies to address areas of opportunity
- Increased team motivation by setting clear objectives and designing incentive programs and performance-based challenges
- Represented the organization at community and local chamber events to build and maintain strong business relationships
- Ensured compliance with required training and testing; reinforced learning through follow-up quizzes and supplemental educational materials to drive competency
Branch Manager
Georgia Heritage Federal Credit Union
Pooler, GA
12.2020 - 08.2023
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Assessed employee performance and developed improvement plans.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Submitted loan applications to underwriter for verification and recommendation.
- Achieved and exceeded sales goals and service targets by cultivating and securing new customer relationships.
Assistant Branch Manager
Georgia Heritage Federal Credit Union
Savannah, GA
05.2020 - 12.2020
- Efficiently managed a team of 7 branch and call center staff members and ensured smooth day-to-day operations.
- Handled interviewing, hiring, coaching and performance evaluations.
- Ensured compliance with regulatory requirements and internal policies.
Member Service Representative
Georgia Heritage Federal Credit Union
Savannah, GA
02.2019 - 05.2020
- Assisted members with account inquiries and resolved issues promptly.
- Processed loan applications and verified member information accurately.
- Educated members on credit union products and services effectively.
Personal Banker - Travel Banker
Ameris Bank
Savannah, GA
12.2015 - 02.2019
- Covered the Savannah market branches on both teller and platform side.
- Contacted potential clients to pursue sales and encourage deposits.
- Assisted with collection and account overdraft notices.
- Achieved consistent recognition for exceptional customer service.
Education
High School Diploma -
South Effingham High School
Guyton, GA01-2014
Cross Sell Training Course
Jacksonville, FL01-2017
Skills
- Customer service-oriented
- Deadline-driven
- Positive attitude
- Excellent time management skills
- Compliance, banking laws and regulations
- Financial product knowledge
- Staff Management
- Operations Management
Accomplishments
- Top Lender with the highest number of closed loans company wide in 2021.
- Received the "Super Star" award in 2022 for reaching the annual lending goal by mid-year.
- Successfully managed a top-performing branch, achieving the highest monthly volumes for both new account openings and closed loans.
- Developed and implemented new ITM auditing procedures that reduced machine downtime, streamlined the auditing process, and enhanced overall efficiency.
- Actively participated in Financial Education for youth groups in the community.
- Selected to participate in a podcast discussing credit management and best practices for establishing credit as a young adult.
- Selected to be featured in the Women In Business edition of a local magazine.
Timeline
VP/Branch Manager
Sound Credit Union
11.2024 - 03.2026
Branch Manager
Seattle Credit Union
09.2023 - Current
Branch Manager
Georgia Heritage Federal Credit Union
12.2020 - 08.2023
Assistant Branch Manager
Georgia Heritage Federal Credit Union
05.2020 - 12.2020
Member Service Representative
Georgia Heritage Federal Credit Union
02.2019 - 05.2020
Personal Banker - Travel Banker
Ameris Bank
12.2015 - 02.2019
High School Diploma -
South Effingham High School
Cross Sell Training Course