Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Harry

Foley,AL

Summary

Adept individual with over 10 years of experience in vacation rental management. Proficient in using independent decision-making skills to improve owner and guest satisfaction.

Overview

10
10
years of professional experience

Work History

Owner Relations Manager

Vacasa
Gulf Shores, AL
10.2021 - Current
  • Maintained a portfolio of 160+ vacation rentals and established relationships with owners, guests and vendors.
  • Raised performance scores by identifying and targeting areas in need of improvement.
  • Addressed escalated concerns with owners and guests and supported my team when issues occurred.
  • Performed regular inspections to ensure properties were clean and any issues addressed before arrivals.
  • Adjusted job assignments and schedules to keep pace with business needs, factoring in processes, employee knowledge and guests demands.

Property Representative

Meyer Vacation Rentals
Gulf Shores, AL
03.2013 - 10.2021
  • Maintained vacation rentals and developed relationships with owners and vendors.
  • Handled guests complaints promptly and appropriately, scheduled vendors and communicated to internal support services.
  • Frequently inspected properties to ensure they were clean and maintained.
  • Addressed escalated concerns from owners.

Assistant Regional Manager

Hosteeva
Gulf Shores, AL
01.2018 - 01.2019
  • Worked as business development to bring new owners onto rental program.
  • Analyzed and set rates to maximize rental income for owners.
  • Onboarded new employees with training and new hire documentation.
  • Scheduled houskeeping and maintenance.

Education

High School Diploma -

Gulf Shores High School
Gulf Shores, AL
05.2011

Skills

  • Relationship Building
  • Multitasking and Prioritization
  • Decision Making
  • Guest and Owner Liaising

Timeline

Owner Relations Manager

Vacasa
10.2021 - Current

Assistant Regional Manager

Hosteeva
01.2018 - 01.2019

Property Representative

Meyer Vacation Rentals
03.2013 - 10.2021

High School Diploma -

Gulf Shores High School

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Victoria Harry