Victoria Hartenbower
Newnan,GA
Summary
Dedicated Team Leader with 3+ years of experience in customer service, retail and food service alike. Consistently working to provide a safe and positive work environment, while also providing personalized care to every guest. Committed to compliance with all Safety Standards and procedures, no task is left undone. Customer engagement and care, driving sales and boosting brand loyalty, providing leadership and oversight, managing inventory, and producing a great work environment are goals that are always met.
Overview
4
4
years of professional experience
Work History
Team Leader
Buff City Soap
Newnan, GA
06.2023 - Current
- Developed strategies for continuous improvement, emphasizing innovation and efficiency.
- Encouraged team empowerment, enhancing customer loyalty and supporting organizational growth.
- Oversaw conflict resolution processes, nurturing a supportive work environment.
- Maintained compliance with policies through diligent daily workflow monitoring.
- Handled customer complaints promptly, contributing to elevated satisfaction rates.
- Streamlined task distribution to prevent burnout among team members.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Assisted in managing inventory levels to meet demand without overstocking, reducing waste.
- Performed physical inventory counts to ensure accuracy of inventory records.
- Ensured organized workspace, promoting safety and operational effectiveness.
- Stocked shelves with merchandise when needed.
- Counted and balanced cashier drawers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with all applicable laws, regulations, industry standards.
Server
Westhill Newnan Crossing
Newnan, GA
04.2022 - 06.2023
- Facilitated timely food service by preparing salads, appetizers, and desserts efficiently.
- Provided menu explanations and suggestions to guests while managing orders accurately.
- Maintained cleanliness and proper setup of dining area at all times.
- Ensured customer satisfaction through proactive communication and issue resolution.
- Executed opening and closing tasks including dining area setup and supply restocking.
- Trained new servers on standard operating procedures to enhance service quality.
- Engaged in community outreach events to raise awareness of assisted living options.
- Monitored residents’ health conditions, reporting changes to assisted living manager effectively.
- Provided emotional support for families during difficult times of transition from home living to assisted living facilities.
- Reviewed menus of assisted living facilities to ensure that meals meet the nutritional requirements of residents.
Barista
Starbucks
Newnan, GA
02.2021 - 05.2022
- Processed customer payments accurately at cash registers while ensuring excellent service.
- Prepared diverse coffee beverages, adhering to recipes and presentation standards.
- Customized drink orders based on specific customer requests to enhance satisfaction.
- Maintained equipment according to manufacturer's guidelines for optimal functionality.
- Restocked self-service area with essential supplies like sweeteners and coffee sleeves.
- Cleaned and sanitized service areas in compliance with health protocols.
- Collaborated with team members to streamline workflow during peak hours.
- Managed high-volume morning rush efficiently while providing levelheaded customer service.
Education
High School Diploma -
Our Legacy
Home Schooled06-2020
Skills
- Teamwork and collaboration
- Regulatory compliance
- Task prioritization
- Interpersonal communication
- Active listening
- Goal setting
- Time management
- Attention to detail
- Continuous improvement
- Professional demeanor
- Safety compliance
- Refunds and exchanges
- Sales strategies
- Card and Cash handling
- Inventory management
- Point of sale operation
- Customer service
- Conflict resolution
- Workplace organization
- Problem solving
- Visual merchandising
- Product upselling
- Till counting
- Analytical skills
Languages
American Sign Language
Limited
Timeline
Team Leader
Buff City Soap
06.2023 - Current
Server
Westhill Newnan Crossing
04.2022 - 06.2023
Barista
Starbucks
02.2021 - 05.2022
High School Diploma -
Our Legacy
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