Victoria Harvey

• Works front counter, drive-thru and other areas.
• Takes orders, prepared meals, and collects payments from customers
• Demonstrates strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Works well with teammates and accepts coaching from management team if and when needed
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Provided exceptional customer service, addressing concerns or issues promptly and professionally.
• Assisted other team members to achieve goals.
• Operated cash register to ring up final bill and process various forms of payment.

• Online email representative :

Assisted customers with any questions or concerns regarding their reservation. This includes, any modifications, scheduling and rescheduling.

Systems used : Freshdesk, Opentable and Sevenrooms

• Increased customer satisfaction by addressing and resolving complaints in a timely manner.

• Scheduled visits for plumbing/HVAC/electrical technicians
• Used email reminders for clients about appointment information
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Maintained updated and detailed records of calls in physical and electronic database.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.

• Assisted guests with question or concerns pertaining their reservations
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Hit weekly internal goals set for the company
• Made inbound/outbound calls
• Used computer software
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Coached team members in techniques necessary to complete job tasks.
• Trained new team members by relaying information on company procedures and safety requirements.

• Contracted position
• Assisted homeowners/renters with new services ( extra bins , trailers , haul offs )
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted with billing
• Used computer software such as salesforce and outlook
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Contracted position
• Developed comprehensive knowledge of company products and services to provide accurate information to customers.
• Followed up proactively with customers and verified full resolution of technical issues.
• Collaborated with cross-functional teams to ensure timely resolution of consumer issues, improving overall service quality.
• Answered customer questions and anticipated and answered additional questions.
• Implemented strategies aimed at reducing average call handle time without compromising on service quality.
• Acted as first point of contact for prospective and returning customers and answered questions or routed through appropriate channels.
• Conducted outbound follow-up calls to ensure that customers were satisfied with their service experience.