Victoria Harvey

Provide customer service to 200+ customers daily by answering questions, locating items, and resolving issues

• Process financial transactions during check out by operating the cash register and handling money

• Stock shelves in an efficient and timely manner and ensure items are properly marked before store opening

• Collaborate with team members and managers to assist customers with issues and concerns

Supervised 8 employees by assigning daily tasks and managing schedules

• Addressed customer concerns to resolve issues and ensure customer satisfaction

• Managed opening and closing operations, including counting and preparing money for each cash station

• Assisted other team leads with managing different stations and employees in their absence

• Communicated inventory and supply needs to management to ensure each station had enough products

• Assisted with daily care routines, ensuring a safe and nurturing environment for children.
• Supported classroom activities by preparing materials and organizing play areas.
• Engaged children through interactive games and educational activities, promoting social skills.
• Monitored children's behavior, providing guidance and positive reinforcement as needed.
• Maintained cleanliness and organization of toys, supplies, and classrooms to enhance learning spaces.
• Adapted quickly to diverse needs of children, fostering an inclusive atmosphere for all ages.
• Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
• Provided lunchtime assistance to monitor children, assist with eating and serve food.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Used patience, skill and various behavior modification techniques to maintain order and safety.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Provided support during naptime routines, ensuring a peaceful environment for restful sleep.

• Taught children to organize toys, wash hands, and share by leading by example.
• Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
• Encouraged language acquisition through story time sessions, incorporating props and visuals to enhance comprehension skills.
• Offered assistance during field trips by supervising small groups of children during off-site outings.
• Provided nutritious meals and snacks to promote healthy eating habits among children.
• Encouraged physical activity and coordination through structured outdoor play.