Victoria Harvison
Columbus,Oh
Summary
Dynamic Personal Banker II at Fifth Third Bank, excelling in relationship building and client satisfaction. Leveraged strong communication skills to enhance customer trust and helping them with their financial needs. Expertise in loan processing and compliance ensures exceptional service delivery and operational efficiency. Also I have experience in the medical field, dealing with customer service and billing.
Overview
9
9
years of professional experience
Work History
Personal Banker
FifthThird Bank
10.2022 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Customer Service Representative
Molina Healthcare
05.2016 - 07.2021
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Education
N/A - Accounting And Finance
University of Akron
Akron, OHDiploma - Finance
Beechcraft High School
Columbus, OH06.2011
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Client relationship management
- Positive attitude
- Cash handling
- Fraud prevention
- Attention to detail
- Banking policies and procedures
- Account maintenance
- Loans
- Financial services
- Loan processing
- Credit assessment
- Active listening
Timeline
Personal Banker
FifthThird Bank
10.2022 - Current
Customer Service Representative
Molina Healthcare
05.2016 - 07.2021
N/A - Accounting And Finance
University of Akron
Diploma - Finance
Beechcraft High School
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