Cresencia Hernandez
Houston
Summary
I am a results-driven Sales Associate with experience in the financial and sales industry, I enjoy building strong client relationships. I consider myself skilled in customer service, with strong communication and negotiation skills. I am self-driven and willing to learn any task given to me.
Overview
8
8
years of professional experience
Work History
Sales Associate
Fred Loya Insurance
Houston
07.2019 - Current
- Communicated effectively to explain and sell insurance products, resulting in increased customer engagement.
- Managed client policies and claims, delivering accurate service that enhanced customer satisfaction.
- Underwrote policies, ruling out any potential risks and ensuring we are offering the correct rate to the client.
- Completed daily tasks in a timely manner such as contacting clients regarding their policy and revising paperwork to ensure policies have been underwritten correctly.
- Secured and managed large cash sums for daily bank deposits, ensuring financial accountability and integrity.
- Managed office access by opening and closing facilities each business day.
Customer Service Representative
PLS Check Cashers
Houston
07.2018 - 07.2019
- Managed high volume of customer inquiries to deliver prompt and efficient support, enhancing customer satisfaction.
- Resolved customer concerns and issues through effective communication, fostering positive relationships.
- Ensured office met daily sales by promoting prepaid credit cards.
- Processed western union, bills, and check cashing transactions.
- Completed daily operational tasks in the office to ensure smooth workflow.
- Completed daily duties such.
Education
Associate of Arts - Liberal Arts
Houston Community College
05.2026
Skills
- Sales techniques
- Customer service
- Insurance underwriting
- Policy management
- Risk assessment
- Problem solving
- Cash handling
- Effective communication
- Team player
Certifications
- Limited lines
Timeline
Sales Associate
Fred Loya Insurance
07.2019 - Current
Customer Service Representative
PLS Check Cashers
07.2018 - 07.2019
Associate of Arts - Liberal Arts
Houston Community College