Victoria Hendricks
Swartz Creek,MI
Summary
Customer service professional with a strong background in leadership and problem-solving. Skilled in team collaboration, conflict resolution, and adapting to changing needs. Valued for reliability, effective communication, and results-driven approach. Proven ability to improve customer satisfaction and enhance operational efficiency. Looking to gain more experience in the medical field for future nursing career.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager, Customer Service
Cinemark Theaters
02.2018 - Current
- Providing exceptional support to management, assisting in daily operations and decision-making processes.
- Managing inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Improving customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Creating a positive work environment for staff members, promoting teamwork and employee morale.
- Conducting regular evaluations of team performance to identify areas for improvement and implement necessary changes.
- Providing training to new hires, focusing on our standard operating procedures to ensure they fully understand the processes and expectations of their roles.
- Ensuring proper organization of posters for upcoming movie releases, allowing operations to run smoother.
- Providing customer service in a timely manner to ensure our guests are able to make it to their movie on time.
Education
Bachelor of Science in Nursing - Nursing
University of Michigan, Flint
Flint, MI12-2026
Associate of General Studies -
Charles Stewart Mott Community College
Flint, MI08-2020
Skills
- Customer service expertise
- Staff training and development
- Time management
- Cash handling
- Problem-solving
- Policy enforcement
Certification
- Basic Life Support through American Heart Association
Timeline
Assistant Manager, Customer Service
Cinemark Theaters
02.2018 - Current
Bachelor of Science in Nursing - Nursing
University of Michigan, Flint
Associate of General Studies -
Charles Stewart Mott Community College