Victoria Hernandez

Shift Leader/ Manager

Poke Delight

Chino, CA

06.2021 - 06.2022

Supervised and trained new shift leaders on store operations, policies, and procedures.
Conducted daily pre-shift meetings to ensure smooth operation of the shift.
Assisted customers with inquiries, complaints, and concerns in a timely manner.
Developed strategies to increase sales through customer engagement and promotion of products and services.
Monitored team performance to ensure compliance with company standards.
Ensured that all employees adhered to established safety regulations and guidelines.
Resolved conflicts between employees or customers in an efficient manner.
Performed cashier duties when necessary including handling payments from customers using POS systems or cash registers.
Displayed leadership skills by motivating team members to meet daily goals.
Ensured that shelves were adequately stocked throughout the day by conducting regular checks.
Managed closing procedures such as counting money in the register drawers and reconciling receipts against reports.
Participated in weekly team meetings to discuss upcoming events or promotions.
Documented receipts, employee hours and inventory movement.
Taught staff upselling techniques to meet revenue targets.
Reported employee behavioral issues, losses and customer complaints to upper-level management.
Helped employees accomplish tasks during peak periods.
Communicated with other shift managers to facilitate continuum of customer service.
Upheld company standards and compliance requirements for operations.
Identified areas for improvement in processes or customer service techniques.
Implemented operational changes based on feedback from customers or management directives.