Victoria Herrera
Edinburg,TX
Summary
Professional with strong experience in customer service and food handling, prepared for this role. Focuses on teamwork and delivering consistent results. Reliable and adaptable, skilled in communication, multitasking, and maintaining clean and organized work environment. Enthusiastic about contributing to positive customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
BayHost
TopGolf
10.2024 - Current
- Answered guest questions with responses about menu, promotions and specials.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Ensured compliance with safety regulations by monitoring guest activities and intervening when necessary.
- Maintained a clean and welcoming environment for guests, ensuring an enjoyable experience during their visit.
- Supported other staff members during busy periods by assisting with tasks such as bussing tables or restocking supplies as needed.
- Streamlined communication between front-of-house staff and kitchen team members by relaying orders accurately, resulting in improved food quality delivered to guests.
Counter Helper
Panda Express
09.2021 - 08.2024
- Participated in promotional events designed to attract new customers and increase brand awareness.
- Ensured compliance with food safety regulations through consistent adherence to established guidelines and protocols during food handling processes.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new employees on company policies and procedures, fostering a high level of professionalism among staff members.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.
- Addressed customer concerns promptly and professionally, resulting in improved customer relationships.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Handled cash transactions accurately, maintaining proper accounting records for management review.
Education
Bachelor of Science - Biomedical Sciences
The University of Texas Rio Grande Valley
Edinburg, TX05.2026
Associate of Science - Biology
South Texas College
McAllen, TX12.2023
Associate of Arts - Interdisciplinary Studies
South Texas College
McAllen, TX05.2021
Skills
- Leadership
- Customer engagement
- Collaboration
- Adaptability
- Cash handling expertise
- Food safety compliance
- Time management
- Maintaining composure
Certification
Customer Service
Receptionist
Timeline
BayHost
TopGolf
10.2024 - Current
Counter Helper
Panda Express
09.2021 - 08.2024
Associate of Science - Biology
South Texas College
Associate of Arts - Interdisciplinary Studies
South Texas College
Customer Service
Receptionist
Bachelor of Science - Biomedical Sciences
The University of Texas Rio Grande Valley
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