VICTORIA HESTER
Sicklerville
Summary
Professional navigator specialist expert with a focus on substance abuse recovery. Proven track record of developing effective treatment plans and facilitating access to necessary resources. Known for strong team collaboration and achieving impactful results. Skilled in crisis intervention and client advocacy with a reliable and adaptable approach. Experienced with substance abuse case management, specializing in client assessment and treatment planning. Utilizes effective communication and problem-solving skills to support recovery. Track record of building trustful client relationships and coordinating care among multiple service providers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Navigator Specialist
Cooper University Hospital
06.2022 - Current
- Assisted clients in developing individualized treatment plans to meet their needs and address their substance abuse issues
- Provided crisis intervention services to clients experiencing acute distress or suicidal ideation
- Coordinated with other service providers, such as mental health professionals, medical personnel, and social workers to ensure continuity of care for clients
- Facilitated group counseling sessions that focused on relapse prevention techniques
- Developed relationships with community resources to refer clients for additional support services they may need
- Facilitated communication between clients, families, community organizations, and other agencies to ensure appropriate services were provided
- Coordinated referrals for medical care, housing, legal assistance, and other social services as necessary
- Assist inpatient consults with inpatient admissions, sober living, IOP, and social needs
- Create flyers for upcoming events, groups, and general information
Staffing Manager
Millennial Pool LLC
05.2022 - 09.2023
- Conducted interviews to evaluate applicants' qualifications and skills
- Managed recruitment process from initial contact through onboarding of new hires
- Reviewed and adjusted employee shift schedules in accordance with staffing needs
- Developed and maintained accurate records of staff availability, scheduling, and overtime requests
- Directed and monitored pool staff to ensure safety, cleanliness and customer satisfaction
- Inspected swimming areas regularly for water quality, equipment conditions and safety hazards
- Maintained accurate records of pool activity such as attendance, maintenance needs and chemical readings
- Developed marketing strategies to increase membership numbers
Area Supervisor
Montclair State University
12.2021 - 05.2022
- Developed and maintained a positive working environment for all staff members
- Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner
- Monitored employee performance, providing feedback and coaching as needed
- Collaborated with upper management regarding changes in policy or procedure that could improve workflow efficiency
- Trained new employees on policies, procedures, product knowledge, customer service techniques
- Maintained records of team member productivity, attendance, and other metrics related to job performance
- Reviewed and adjusted employee shift schedules in accordance with staffing needs
- Assisted in the recruitment process by scheduling interviews for potential new hires
- Created templates for future shift schedules based on established guidelines
- Working with Marketing to create flyers for upcoming events, information and hiring events
Call Center Representative
Cooper University Hospital
07.2019 - 12.2020
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers
- Proficiently handled high call volumes while maintaining quality service standards
Education
Master of Science - Clinical Psychology
Walden University
Minneapolis, MN06-2027
Master of Science - School Counseling
Walden University
Minneapolis, MN06-2027
Bachelor of Science - Psychology
Montclair State University
Montclair, NJ05-2022
High School Diploma -
Cherry Hill High School West
Cherry Hill, NJ06-2018
Skills
- Decision-making capabilities
- Team Coordination Experience
- Emergency response training
- Basic First Aid Knowledge
- Homelessness Prevention
- Case Planning
- Substance abuse awareness
- Disability Support
- Problem-Solving
- Organization and Multitasking
- Direct Patient Care
Certification
- CPR/AED Certification
- OBAT
- Ethics
Timeline
Navigator Specialist
Cooper University Hospital
06.2022 - Current
Staffing Manager
Millennial Pool LLC
05.2022 - 09.2023
Area Supervisor
Montclair State University
12.2021 - 05.2022
Call Center Representative
Cooper University Hospital
07.2019 - 12.2020
- CPR/AED Certification
- OBAT
- Ethics
Master of Science - Clinical Psychology
Walden University
Master of Science - School Counseling
Walden University
Bachelor of Science - Psychology
Montclair State University
High School Diploma -
Cherry Hill High School West
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