Victoria Hibbs
Heath Springs,SC
Summary
Proven leader and efficient problem-solver, adept in emergency protocols and fostering teamwork, significantly enhanced crisis resolution at Mecklenburg EMS Agency. Expert in utilizing mapping software and providing lifesaving instructions, demonstrating unparalleled professionalism and integrity. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Skillfully managed Emergensweets, elevating customer satisfaction and staff performance through effective communication and meticulous attention to detail. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Telecommunicator
Mecklenburg EMS Agency
10.2022 - Current
- Attended regular training sessions to stay current with the latest technologies used in emergency telecommunications systems.
- Maintained a calm and professional demeanor while handling high-stress situations, ensuring effective responses to critical incidents.
- Provided lifesaving medical instructions over the phone to callers, stabilizing patients conditions until first responders arrived on scene.
- Established trust with distressed callers through empathetic listening skills and clear communication tactics, leading to more efficient resolution of crisis situations.
- Utilized advanced mapping software to pinpoint caller locations rapidly, enabling faster response times from emergency personnel.
- Collaborated with fellow telecommunicators to ensure seamless shift transitions and continuous coverage of emergency communications needs.
- Reduced risks and emergency response issues by observing public safety field units.
Manager
Emergensweets
03.2016 - 01.2024
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Correctly calculated inventory and ordered appropriate supplies.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Set clear expectations and created positive working environment for employees.
Education
High School Diploma -
Concord High School
Concord, NC06.2027
Skills
- Professionalism and Integrity
- Information Gathering
- Emergency protocols
- Incident documentation
- Stress Tolerance
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Dependable and Responsible
- CPR and First Aid
- Map Reading
- Emergency Medical Dispatch (EMD)
Timeline
Telecommunicator
Mecklenburg EMS Agency
10.2022 - Current
Manager
Emergensweets
03.2016 - 01.2024
High School Diploma -
Concord High School
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