Michelle Meadows
Belmont,North Carolina
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Overview
24
24
years of professional experience
Work History
Telecommunicator
Mecklenburg EMS Agency
09.2017 - Current
- Fielded stressful calls while entering information into computer aided dispatch system for emergency medical services personnel dispatch.
- Maintained documentation for telecommunication systems, equipment inventory and floor plans.
- Leveraged radio, telephone and computerized and electronic equipment to dispatch fire and medical assistance units to scene of emergency.
- Followed established protocols for professional handling of emergency situations.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Answered calls from automatic routing system and took basic information from callers.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Tracked attendance and evaluated progress for assigned trainees.
- Prepared and presented supplementary learning material to support structured lessons.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
Nuclear Security Officer
Duke Energy
05.2014 - 09.2017
- Performed regular foot patrolling on entire protected area, vital area and gates to monitor nuclear facility security.
- Monitored and checked vehicles, personnel and possessions at entry and exit points.
- Controlled entry processing of individuals into protected and vital areas by verifying identity and authorization to enter.
- Deterred attempts by unauthorized persons seeking to gain entry into protected or vital areas with continuous surveillance and strong access control.
- Supervised and monitored centralized alarm system and warning systems to detect any unlawful presence in high security zone.
- Managed lawful access control functions at Owner Controlled Access (OCA) entry points to prevent unlawful access to area with any weapons.
- Conducted random vehicle searches to prevent import of weapons, contraband and prohibited items.
Police Officer
City Of Gastonia
08.1999 - 05.2014
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Answered emergency calls for help from citizens and business owners.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Apprehended offenders and conducted interviews and interrogations.
- Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
- Obtained and served search warrants related to ongoing cases.
- Wrote detailed reports outlining case findings for internal files and legal purposes.
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Facilitated emergency management training for staff and conducted emergency drills.
- Utilized comprehensive risk analysis to identify, assess and manage emergency management risks.
Education
Associate of Arts - Criminal Justice
Gaston College
Dallas, NC05.1997
Skills
- Ems Dispatch
- Dispatcher Monitoring
- Multi-Line Telephone Systems
- Information Intake
- Efficient Service
- Inbound Customer Service
Timeline
Telecommunicator
Mecklenburg EMS Agency
09.2017 - Current
Nuclear Security Officer
Duke Energy
05.2014 - 09.2017
Police Officer
City Of Gastonia
08.1999 - 05.2014
Associate of Arts - Criminal Justice
Gaston College
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