Raegan Miller
New Braunfels,Texas
Summary
To challenge myself and expand my knowledge, learning and experiences. To secure a career opportunity to utilize my skills and training, wile also making a significant impact to the success of the company. Dedicated 911 Dispatcher offering two years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in Mass Notifications Crisis, Stress Management, Radio Operations, CAD/RMS systems Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Telecommunicator
Hays County Sheriff Office
07.2021 - Current
- An Emergency Communication Officer receives requests for assistance via 911 or non-emergency phone lines, evaluates the type of assistance needed, dispatches appropriate public safety personnel (Police, Fire, EMS) through the use of a complex public safety radio system and then provides the caller with pre-arrival instructions
- The ability to communicate effectively, multi-task and make sound decisions within a high stress environment is essential to satisfactory position performance.
Cashier
Dicks Sporting Goods
02.2021 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
Style Associate
Target
09.2020 - 01.2021
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed customer relations through communication and helpful interactions.
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Bachelor of Science - Criminal Justice
Texas State University
San Marcos, Texas01.2025
Associates Degree In Health Sciences -
Austin Community College
Kyle, Texas01.2024
Skills
- Data Entry
- CPR
- First Aide
- Training
- Active Listening
- Communication
- Decision Making
- Problem Solving
- Computer Literacy
- Customer Service
- Crisis Management
- Call Management
- Computer Skills
- Works Well Under Pressure
- Problem-Solving
- Police and Fire Procedures
- Computer-Aided Dispatching
- System Maintenance
- Verbatim Transcription
- Teamwork and Collaboration
- Information Documentation
- EMS Dispatch
- Information Intake
- Map Reading Skills
- Decision-Making
- Critical Thinking
- Basic Life Support Understanding
- Information Gathering and Relay
Leadership Experience
Currently I am the senior on my shift, I am the employee right under the supervisor. If the supervisor is off, I am the go to.
Communication Skills
I became a trainer in less than 2 years of working at Hays County Sheriff Office, I am a radio operator which takes longer to achieve than other parts of this job. I have the responsibility to keep track of 12 or more deputies on a daily basis and make sure they get all the pertinent information to do their job efficiently. I’m one of the youngest employees at the Sheriffs office so I am able to work well with people who are older than me.
Personal Information
Title: Telecommunicator
Certification
- TCOLE Basic Telecommunicator License, Hays County Sheriff Office - July 2022- Present
- CPR/ First Aide Training - September 2023-September 2024
Timeline
Telecommunicator
Hays County Sheriff Office
07.2021 - Current
Cashier
Dicks Sporting Goods
02.2021 - 07.2021
Style Associate
Target
09.2020 - 01.2021
Bachelor of Science - Criminal Justice
Texas State University
Associates Degree In Health Sciences -
Austin Community College
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