Victoria Holdorf
Savannah,GA
Summary
Driven Customer Service Representative with a proven track record at Morris And Templeton Ins., excelling in problem resolution and customer satisfaction enhancement. Leveraged critical thinking and Microsoft Excel proficiency to streamline service delivery, achieving a significant improvement in customer feedback. Skilled in active listening and data entry, consistently delivering beyond expectations.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Morris And Templeton Ins.
06.2014 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
High School Diploma -
Jenkins High School
Savannah, GA05.1997
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Money handling abilities
- Microsoft Excel
- Payment Processing
Timeline
Customer Service Representative
Morris And Templeton Ins.
06.2014 - Current
High School Diploma -
Jenkins High School
Similar Profiles
Stefhanie QuijoteStefhanie Quijote
Housekeeping/Inspector at Hyatt Centric Arlington Ins/ InsHousekeeping/Inspector at Hyatt Centric Arlington Ins/ Ins
Eunice RodriguezEunice Rodriguez
CSR/Sub-Agent at American National Ins Comp / Harden Ins ServicesCSR/Sub-Agent at American National Ins Comp / Harden Ins Services
DANA POLICEDANA POLICE
Claims Representative II at National General Ins. Co./Allstate Ins CoClaims Representative II at National General Ins. Co./Allstate Ins Co
WHITLEY SMITHWHITLEY SMITH
Store Manager at Rue 21Store Manager at Rue 21
Amery CorcocheaAmery Corcochea
Registered Nurse at St. Joseph’s/Candler Health SystemRegistered Nurse at St. Joseph’s/Candler Health System