Victoria Horton
Grovetown,GA
Summary
Detail-oriented Medical Records Coordinator with over 10 years of experience in managing and maintaining patient records. Proven track record in ensuring data accuracy and compliance with HIPAA regulations while coordinating effectively with healthcare teams. Expertise in implementing electronic health record systems and streamlining retrieval processes, resulting in improved patient care through timely access to accurate health information. Knowledgeable in medical terminology, coding procedures, and data analysis techniques.
Overview
11
11
years of professional experience
Work History
Medical Records Coordinator
Tender Heart Health Outcomes
02.2022 - Current
- Experience collaborating with healthcare providers, administrative staff, and other departments to ensure timely and accurate medical record management.
- Skilled in utilizing electronic health record systems to efficiently access, update, and retrieve patient data.
- Proficient in compiling, processing, and maintaining accurate patient medical records, including both physical and electronic files.
- Demonstrated ability to handle patient information with strict confidentiality, adhering to all HIPAA guidelines.
- Processed and responded to external requests for medical records following established protocols.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Collected, sorted, and distributed incoming correspondence and reports related to medical records.
- Developed and maintained clear policies for every step of medical record creation, validation, and filing.
- Prepared ordinances, resolutions and proclamations to be executed, recorded, archived and distributed.
- Maintained database of audit results including corrective actions taken by departments or individuals responsible for errors identified during audits.
Technical Support
Army Enterprise Service Desk
01.2022 - 12.2022
- Resolved product or device problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Took incoming calls, determining customer problems, diagnosing technical issues, and ensuring the customer remains content.
- Maintained a strong drive to provide excellent customer service and experience, with an awareness of the prioritization of tasks.
- Helping customers reboot, troubleshoot, and resolve technical issues, while helping them understand the issue and how to fix it in the future.
- Troubleshot all assigned areas of the Local Network Enterprise Center (LNEC), enterprise installation information infrastructure. Maintained a continuing awareness of technical changes in the areas of equipment technology and software development.
- Installed, employed, maintained, troubleshot, and assisted users with battlefield signal support systems, terminal devices, satellite communications equipment, and automated telecommunications computer systems, including local area networks, wide area networks, and routers.
Patient Administration Specialist
U.S. Army
01.2014 - 12.2022
- Maintained great telephone communication with patients, nurses, physicians on hospital wards, and insurance companies.
- Efficiently utilized Microsoft Word, Microsoft Excel, Health Artifact and Image Management Solution, Acute Long-Term Hospital Association, and Composite Health Care System.
- Processing admissions and distributing patient medical charts to the appropriate staff or department.
- Responding to requests for medical records, and processing letters and reports.
- Maintaining electronic databases and ensuring medical records are accurate, complete, and up to date.
- Performs medical administrative duties in various departments or services of hospitals, including posting administrative entries in medical records, scheduling patients for medical board action, and monitoring long-term patient rosters.
- Maintaining patient workload data from subordinate services; auditing medical records for quality control based on the nature of care and treatment given; and releasing medical information, answering inquiries, and providing information from medical records to requesting parties as authorized.
- Assists 5 providers in preparing patient records, reviewing patient history, updating patient information on multiple platforms including, but not limited to AHLTA, Medical Readiness Reporting System (MRRS), Electronic Deployment Health Assessment, Periodic Health Assessment, and Medical Protection System.
Education
Bachelor of Science - Criminal Justice
Strayer University
05-2025
Associates of Applied Science - Criminal Justice and Criminology
Purdue University Global
06-2021
Skills
- Security clearance
- Knowledge of Health Information Management
- Maintaining accurate records
- Attention to detail and accuracy
- Proficiency with database management systems
- Account management experience
- Document processing
Area of qualification
- Security Clearance
- Building patient relationships
- Knowledge of HIM
- Technical Skills
- Administrative skills
- Attention to Detail and Accuracy
- Assisting with immediate resolve
Timeline
Medical Records Coordinator
Tender Heart Health Outcomes
02.2022 - Current
Technical Support
Army Enterprise Service Desk
01.2022 - 12.2022
Patient Administration Specialist
U.S. Army
01.2014 - 12.2022
Bachelor of Science - Criminal Justice
Strayer University
Associates of Applied Science - Criminal Justice and Criminology
Purdue University Global