Victoria Houlberg
Leesburg
Summary
Resourceful professional with a background in funeral services and community engagement. Known for strong problem-solving abilities and effective communication skills, successfully managing service logistics and enhancing organizational performance.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
State Squire Director, Florida DeMolay
Florida DeMolay
Tampa
03.2023 - Current
- Developed strategic initiatives to enhance organizational performance, membership, and program initiatives.
- Plan and implement state wide events and annual programming for boys age 7-11 in coordination with DeMolay Membership and Executive Officer.
Funeral Director
Neptune Society
Longwood
05.2024 - 01.2026
- Coordinated funeral services with families to ensure respectful arrangements.
- Prepared and maintained detailed documentation for each service provided.
- Cremation specific
- Managed scheduling of services and viewings in alignment with client needs.
- Communicated effectively with families regarding legal requirements and options.
- Provided compassionate support to grieving families during their time of need.
- Collaborated with local authorities to fulfill necessary compliance and regulations.
- Performed administrative duties such as answering phones, filing paperwork and completing forms.
- Participated in continuing education courses to maintain licensure requirements.
- Met with client families to discuss service options and pricing plans.
- Assisted in pre-arranging funerals with clients.
Funeral Director
National Cremation and Burial Society
Hudson
06.2023 - 05.2025
- Coordinated funeral services with families to ensure respectful arrangements.
- Prepared and maintained detailed documentation for each service provided.
- Assisted in the transportation of deceased individuals to designated locations.
- Managed scheduling of services and viewings in alignment with client needs.
- Organized memorial events, ensuring all details were executed smoothly.
- Provided compassionate support to grieving families during their time of need.
- Performed administrative duties such as answering phones, filing paperwork and completing forms.
- Organized funeral services and memorials, including arranging for clergy, pallbearers, flowers, music and other necessary items.
- Participated in continuing education courses to maintain licensure requirements.
- Managed ordering and inventorying of caskets, urns and other related merchandise.
- Met with client families to discuss service options and pricing plans.
- Consulted with families of deceased to make funeral arrangements.
Funeral Director Apprentice and Director
Forest Lawn/Fero Funeral Home
Ocala
02.2021 - 06.2023
- Coordinated funeral services and memorial events for families in a compassionate manner.
- Collaborated with families to create personalized service arrangements and tributes.
- Managed all aspects of preparation, including embalming and cosmetic restoration.
- Maintained compliance with local regulations and industry standards in operations.
- Supervised staff members to ensure efficient service delivery during ceremonies.
- Organized transportation logistics for deceased individuals and family members effectively.
- Performed administrative duties such as answering phones, filing paperwork and completing forms.
- Organized funeral services and memorials, including arranging for clergy, pallbearers, flowers, music and other necessary items.
- Led and directed funeral and graveside services.
- Participated in continuing education courses to maintain licensure requirements.
- Supervised staff on duty during viewings, funerals or memorial services.
- Met with client families to discuss service options and pricing plans.
- Managed ordering and inventorying of caskets, urns and other related merchandise.
- Consulted with families of deceased to make funeral arrangements.
- Provided support to colleagues during times of high volume activity.
- Prepared obituaries for publication in local newspapers.
- Created meaningful tribute videos featuring photographs and audio recordings of the deceased.
- Communicated with funeral attendees to provide information and facilitate organized services.
- Assisted in preparing deceased individuals for viewings and funerals.
- Maintained cleanliness and organization of funeral home facilities and equipment.
- Supported families during funeral services, offering compassionate assistance.
- Prepared documentation for burial and cremation processes in compliance with regulations.
- Collaborated with staff to set up and break down service areas efficiently.
- Managed inventory of funeral supplies, ensuring availability for services.
- Assisted in the coordination of memorial events, enhancing family experiences.
- Completed semi-skilled and skilled work under supervision of fully qualified professionals.
- Observed experienced professionals performing their duties in order to gain practical knowledge of industry standards.
- Embraced ongoing education and learning opportunities to develop new skills.
- Developed and maintained effective working relationships with other apprentices, colleagues, customers and suppliers.
Funeral Director Apprentice
Harden Pauli Funeral Home
Eustis
09.2020 - 02.2021
- Coordinated funeral services and memorial events for families in a compassionate manner.
- Collaborated with families to create personalized service arrangements and tributes.
- Managed all aspects of preparation, including embalming and cosmetic restoration.
- Performed administrative duties such as answering phones, filing paperwork and completing forms.
- Provided support to colleagues during times of high volume activity.
- Removed deceased from place of death and transported to funeral home.
- Assisted in preparing deceased individuals for viewings and funerals.
- Maintained cleanliness and organization of funeral home facilities and equipment.
- Supported families during funeral services, offering compassionate assistance.
- Provided logistical support for transportation of deceased to various locations.
- Worked closely with mentors to understand project objectives.
- Maintained organization, cleanliness, and safety in work areas.
- Completed semi-skilled and skilled work under supervision of fully qualified professionals.
- Observed experienced professionals performing their duties in order to gain practical knowledge of industry standards.
- Assisted colleagues in accomplishing planned procedures or activities to increase productivity.
- Embraced ongoing education and learning opportunities to develop new skills.
- Completed daily administrative tasks such as filing documents, recording data and processing paperwork.
- Utilised problem solving skills to identify and resolve issues relating to apprenticeship programs.
Education
Funeral Director Certificate
Commonwealth Funeral Institute
Houston, TX 01.2020 - 12.2020
Associate of Arts - Social Work
Santa Fe College
Gainesville, Florida, FL 08.2001 - 12.2004
Skills
- Document preparation
- Regulatory compliance
- Client relationship management
- Time Management and scheduling
- Strategic planning
- Team supervision
- Effective communication
- Problem solving
- Organizational skills
- Creativity and innovation
- Goal setting
- Decision-making
- Event planning and implementation
Timeline
Funeral Director
Neptune Society
05.2024 - 01.2026
Funeral Director
National Cremation and Burial Society
06.2023 - 05.2025
State Squire Director, Florida DeMolay
Florida DeMolay
03.2023 - Current
Funeral Director Apprentice and Director
Forest Lawn/Fero Funeral Home
02.2021 - 06.2023
Funeral Director Apprentice
Harden Pauli Funeral Home
09.2020 - 02.2021
Funeral Director Certificate
Commonwealth Funeral Institute
01.2020 - 12.2020
Associate of Arts - Social Work
Santa Fe College
08.2001 - 12.2004