Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Hu

New York,NY

Summary

Account Manager with a proven track record at Daisy, achieving a 95% client retention rate through effective relationship management and data-driven strategies. Expertise in project management and stakeholder engagement, with a focus on onboarding and mentoring. Committed to driving operational success and enhancing client satisfaction.

Overview

8
8
years of professional experience

Work History

Account Manager

Daisy
New York, NY
01.2024 - Current
  • Served as the primary liaison for 20 accounts, establishing trust with board members.
  • Maintained a 95% client retention rate through strategic engagement and tailored support.
  • Led monthly board meetings with clients to ensure alignment, drive task completion, and facilitate strategic discussions focused on long-term building health and performance.
  • Developed annual budgets for client accounts by analyzing historical data and aligning with future goals.
  • Managed cross-functional stakeholders to ensure timely completion of projects and deliverables.
  • Onboarded new accounts monthly, creating tailored plans to facilitate seamless transitions.
  • Trained clients on proprietary systems, gathering feedback to inform the product development team.
  • Mentored junior account coordinators on client management and operational best practices.
  • Oversaw communications with external stakeholders, including attorneys, CPAs, and architects, ensuring alignment across all parties.

Account Executive

Stripe
04.2022 - 05.2023
  • Advised high growth startups and platforms processing $1-20M annually. Managed full customer lifecycle from prospecting and product mapping to implementation and launch
  • Owned retention and growth post-launch for full year. Updated clients on new product launches to build value, upsell and drive spend
  • Developed deep understanding of client's business model and goals to advise on optimal payments infrastructure. Onboarded 100+ companies; $74M in payment volume
  • Strategized and launched campaign to team of 40 that helped generate 45+ additional leads and partnerships
  • Worked cross-functionally with product / engineering teams to develop effective go-to-market content. Worked with 15+ highly technical products

Account Executive, Strategic Accounts- Accountants

Melio
07.2021 - 04.2022
  • Advised Accountants and Bookkeepers on most efficient and cost-effective ways to streamline their business operations, 385 accounts
  • Collected client feedback and collaborated with product and engineering teams to continue developing product
  • 120% to goal for Q1

Account Executive, Market Sales

WeWork
03.2020 - 07.2021
  • Managed retention and growth, 400+ accounts
  • Managed junior level Renewals Specialist and Sales Leads
  • Collaborated with internal stakeholders including legal, finance and billing
  • Generated over $8M in revenue in the last year

Community Lead, Sales and Account Management

WeWork
02.2019 - 02.2020
  • Met with potential new clients to discover office space needs
  • Engaged with clients post-sale to increase retention, 160 accounts
  • Increased building occupancy from 83.6% to 91.3% in first three months
  • Averaged 104.2% to goal

Account Executive 2

Houzz
10.2018 - 01.2019
  • Led team meetings and strategy sessions

Account Executive 1

Houzz
01.2018 - 09.2018
  • Developed pipeline through 50-100 calls per day and strategic emails
  • Conducted consultative phone calls with business owners to assess
    marketing needs

Sales Development Representative

Houzz
07.2017 - 01.2018
  • Qualified leads and presented value of the program to increase success rate of converting appointments into sales
  • Recognized as top performer by achieving 300% of daily quota

Education

Bachelor of Science - Marketing

California State University
Long Beach, CA
2017

Skills

  • Client relationship management
  • Project management
  • Communication skills
  • Data-driven decision making
  • Stakeholder engagement
  • Account onboarding

Timeline

Account Manager

Daisy
01.2024 - Current

Account Executive

Stripe
04.2022 - 05.2023

Account Executive, Strategic Accounts- Accountants

Melio
07.2021 - 04.2022

Account Executive, Market Sales

WeWork
03.2020 - 07.2021

Community Lead, Sales and Account Management

WeWork
02.2019 - 02.2020

Account Executive 2

Houzz
10.2018 - 01.2019

Account Executive 1

Houzz
01.2018 - 09.2018

Sales Development Representative

Houzz
07.2017 - 01.2018

Bachelor of Science - Marketing

California State University

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