VICTORIA HUTH
Plover,WI
Summary
Dynamic retail leader with a proven track record at Petco, excelling in customer service excellence and operational management. Skilled in coaching and mentoring teams, I consistently drove sales growth and enhanced team capabilities, achieving top rankings in profitability while optimizing payroll and scheduling efficiency.
Overview
9
9
years of professional experience
Work History
Store Manager
Petco
Plover, WI
03.2025 - Current
- Led operations for Pet Care Center, driving sales growth and ensuring profitability through strategic initiatives.
- Managed daily store operations and ensured compliance with company policies.
- Cultivated positive culture, promoting teamwork and professional development among diverse management team.
- Managed talent acquisition processes, including recruiting, hiring, and retention, enhancing team capabilities.
- Executed strategies to consistently achieve sales, profitability, and operational objectives.
- Optimized labor hours and payroll to maximize productivity while meeting financial targets.
- Analyzed financial reports to identify improvement areas and develop data-driven performance strategies.
- Oversaw marketing efforts and community engagement through animal-welfare events and promotions.
- Ensured compliance with operational standards and safety procedures, maintaining high animal welfare levels.
Solutions Manager
Petco
Plover, WI
03.2024 - 03.2025
- Enhanced customer experience and sales at pet care center through exceptional service support.
- Curated personalized guest experiences to address diverse product needs.
- Collaborated with Store Manager to set and communicate team objectives.
- Trained staff on new system implementations and operational best practices.
- Managed daily store operations, including performance oversight and inventory processes.
- Scheduled employee shifts based on traffic patterns to optimize staffing efficiency.
- Resolved inquiries and complaints promptly, ensuring customer satisfaction.
- Oversaw cash handling procedures, reconciling discrepancies as necessary.
Operations Manager
Petco
Plover, WI
04.2022 - 03.2024
- Results-oriented Operations Manager with expertise in merchandising, inventory management, and team development. Proven ability to drive sales growth, manage shrink, and ensure operational excellence within a retail environment.
- Managed and optimized merchandising and inventory operations, including receiving, pricing, stocking, and backroom organization, to meet company standards and goals.
- Trained and coached team members on inventory management (shrink, cycle counts, receiving, RTV/recall) and merchandising standards (planogram accuracy, ad set, door-to-floor).
- Implemented and executed omni-channel initiatives (BOPUS, ship-from-store, curbside, endless aisle) to enhance guest experience.
- Utilized business acumen to analyze trends and implement improvement plans, contributing to top-line sales growth.
- Ensured compliance with animal welfare, safety, and health standards, maintaining a safe and clean environment for partners, guests, and animals.
- Processed register transactions and supported guest interactions to deliver exceptional service.
- Maintained organized backroom and equipment, adhering to operational excellence standards.
- Trained partners on proper receiving, processing, stocking, and food rotation procedures.
- Managed Return to Vendor (RTV) and hazardous waste processes in accordance with company policy.
Assistant Store Manager
Menards
Wausau, WI
06.2021 - 03.2022
- Resolved customer and team member concerns to enhance store operations.
- Organized morning stock programs and plan-o-grams for optimal product placement.
- Managed oversight of multiple departments to ensure efficient workflows.
- Handled confidential information with discretion and professionalism.
- Assisted with payroll processes, including timesheet verification.
- Conducted interviews and facilitated hiring of new team members.
- Achieved top 10 ranking among 336 operational stores based on profitability.
- Projected over 100 million dollars in sales for the year, marking eighth consecutive year of profit growth.
Department Manager
Menards
Appleton, WI
02.2020 - 06.2021
- Oversaw Wallcoverings and Pet & Grocery departments, ensuring smooth daily operations.
- Managed team schedules to maintain adequate staffing during peak hours.
- Executed freight organization and completed daily paperwork and reports efficiently.
- Trained and mentored team members on company policies and best practices continuously.
- Facilitated team meetings to address goals, challenges, and opportunities for improvement.
- Implemented safety protocols to ensure a secure work environment for all employees.
- Collaborated with other departments to align strategies and enhance service delivery.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
1st Assistant Manager
Menards
04.2019 - 02.2020
- Trained new employees on customer service and product knowledge to enhance team performance.
- Coordinated inventory management and stock replenishment processes to maintain optimal levels.
- Implemented merchandising strategies that improved product visibility in store displays.
- Resolved customer complaints efficiently, ensuring high levels of satisfaction.
- Collaborated with management to develop promotional displays and events that boosted sales.
- Handled daily paperwork and reports, streamlining administrative processes.
- Gained skills necessary to eventually manage a department independently.
2nd Assistant Manager
Menards
08.2018 - 04.2019
- Supported department manager by training new employees to enhance team development.
- Managed inventory records, ensuring timely stock replenishment and accuracy.
- Trained staff on company policies and effective merchandising techniques.
- Resolved customer complaints promptly to maintain satisfaction.
- Created weekly schedules based on projected customer traffic patterns.
- Monitored compliance with safety regulations while administering disciplinary actions as needed.
- Supervised employee performance, offering guidance and constructive feedback.
- Provided management with insights on employee performance issues and concerns.
Full Time Team Member
Menards
04.2018 - 08.2018
- Managed freight and paperwork processes in Wallcoverings to enhance operational efficiency.
Facilitated onboarding of new team members to ensure smooth integration into the team.
Worked as an intern in Pet and Grocery, supporting departmental functions.
Maintained cleanliness, organization, and stock levels in Grocery department.
Oversaw ordering of dairy products, including milk and cheese, to meet inventory needs.
Conducted expiration checks to ensure product quality and safety.
Part Time Sales Associate
Menards
12.2016 - 04.2018
- I worked Part Time in Plumbing and Wallcoverings. I stocked freight, set sales, faced & straightened product on shelves. I would Down-Stock product from Overstock and place on the shelves.
Education
High School Diploma -
Neillsville High School
Neillsville, WI01.2016
Skills
- Customer service excellence
- Multi-tasking proficiency
- Retail operations management
- Coaching and mentoring
- Goal setting strategies
- Hiring and training processes
- Payroll administration
- Scheduling efficiency
- Labor optimization
Timeline
Store Manager
Petco
03.2025 - Current
Solutions Manager
Petco
03.2024 - 03.2025
Operations Manager
Petco
04.2022 - 03.2024
Assistant Store Manager
Menards
06.2021 - 03.2022
Department Manager
Menards
02.2020 - 06.2021
1st Assistant Manager
Menards
04.2019 - 02.2020
2nd Assistant Manager
Menards
08.2018 - 04.2019
Full Time Team Member
Menards
04.2018 - 08.2018
Part Time Sales Associate
Menards
12.2016 - 04.2018
High School Diploma -
Neillsville High School